User Insights
Independent Insights
Wainhouse Research - A case study on deploying a VNOC
An Example of a Video Managed Services / VNOC Offering This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC). YTC&rs...
Learntel - It's virtual meeting time!
Telepresence revisited By Carol Daunt Skyring It seems to have become ‘official’ since I wrote the last article on telepresence 10 months ago: telepresence equals videoconferencing! In a recent white paper, Telepresence on a Videoconf...
Ovum - New Knowledge Frontiers
How the internet is pushing out and opening up the frontiers of organisational knowledge Dr Steve Hodgkinson, Public Sector Research Director, Ovum Frontiers are interesting places: historically, the buffer zone between civilisation and wilderne...
Strategic Path - Case Study #1: Quantifying UC Success
Measuring your business’ UC return on investment The transport and logistics industry is a fruitful environment for UC-based solutions. UC has enabled changes in business processes, where today we see everyone in our workforce as a knowledge w...
Strategic Path - Case Study #2: Convergence is a journey not a destination
McGrath-Nicol is a leading Australasian firm specialising in corporate advisory, forensic, transaction services and corporate recovery. Since separating from a ‘big four’ accounting frm in 2004, McGrath-Nicol has used the adoption of new te...
IBRS - Unified Communications: Justifications and predictions
Looking to the future Building a business case for unified communications is currently more of an art than a science. Traditional return on investment (ROI) models are now inapplicable unless arbitrary values are placed on intangible benefits. However...
UniComm - Leveraging VAR and SI Talent
For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...
Strategic Path - Unifying your phone systems: the Challenges for Management
Integrating and updating its communications systems for greater mobility provided major benefits for Wellington City Council, but also posed some unexpected challenges when it came to training, management and product lifecycles. What went well and what...
Ovum - Branching Out
Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...
UniComm - Getting started in Unified Communications - Easily and Economically
The four steps to successful UC By Marty Parker, Principal, UniComm Consulting LLC Unified communications is truly gaining traction. The number of positive UC reference cases continues to grow rapidly. These reference cases report specific, high-RO...
Get smart about integrating voice says Angus Kidman
Unified communications is often bandied about as the ultimate vision for corporate networks, but setting up and cost-justifying any UC platform can be tricky. Strategic Path writer, Angus Kidman, looks at how to effectively map business processes to vo...
Strategic Path - Cairns City Council: UC in a warm climate
UC in a warm climate When it comes to Unified Communications there are many questions you should be asking: What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you...
Strategic Path - Evans & Peck: Covering the globe with UC
Covering the globe with UC Mike Lorimer, CIO - Evans & Peck Group outlines the professional services company’s UC implementation and how it has reducing international travel, increasing communication and providing staff a sense of being...
Strategic Path - Mallesons Prove Quantifiable ROI and UC success
Quantifiable ROI and UC success The Strategic Path talks with Gerard Neiditsch, Executive Director — Business Integration & Technology, Mallesons Stephen Jaques about the firm’s recent “richer than UC” communications i...
Strategic Path - Mirvac builds on UC for global growth
Mirvac builds on UC for global growth Mirvac’s CIO, Chris Kennett talks with The Strategic Path about the company’s recent UC upgrade that will help its staff collaborate to overcome skills shortages. What is the specific Unified ...
Strategic Path - Optus moves to IP for productivity
Optus moves to IP for productivity The Strategic Path talks with Jon Wilkie, Director, Corporate Services at Optus about the benefits of and challenges in relocating the company’s head office. Can you tell us a little about what has now b...
Unicomm - Unified Communications - What, How, & the Big Rewards
Unified Communications - What, How, & the Big Rewards While enterprises can leverage generic UC tools to make some productivity gains, there are higher-gain improvements available to enterprises that start by improving business processes, using...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
Strategic Path - VoIP unifies the modern workflow system
VoIP unifies the modern workflow system According to Gerard Neiditsch, Mallesons' Executive Director Business Integration & Technology, the catalyst for the firm's VoIP deployment was, initially, replacing legacy PABX's in Australia. Buildin...
Strategic Path - United Comms (r)evolution - Just around the corner
United Comms (r)evolution - Just around the corner There is seemingly unlimited potential for a unified communications strategy to transform a business process to such an extent that the results can and do provide the enterprise with a complete ...
Strategic Path - CIO Panel on the reality of IP telephony
The Strategic Path CIO Panel on the reality of IP telephony Moderator: Jim Berry, Publisher, Strategic Path to Converging Communications Panelist: Mark Jones, Infrastructure Manager for Corporate Express Panelist: Marcus Moufarrige, Chief Inf...
Strategic Path - Western Integration: Interview with the Office of Shared Services
Western Integration: Interview with the Office of Shared Services By 2008, the OSS will be staffed by corporate service professionals who will play a pivotal role in the largest corporate services reform process ever in WA. Working in this way re...
Strategic Path - Beyond the Dialtone
Beyond the dialtone What leads organisations to adopt VoIP or unified communications, and what business benefits actually accrue as a result? Although vendors are keen to push the functionality of IP telephony and unified communications, potenti...
Telsyte - Who is influencing your telephony budget today?
Who is influencing your telephony budget today? Telephony vendors have spent countless dollars in identifying and building bridges to their prospects’ most influential executives. Some, for instance, have restructured their sales channels i...
Wainhouse - Unified Communications - Buyers Wanted
Unified Communications – Buyers Wanted E. Brent Kelly, Ph.D. Senior Analyst & Partner, Wainhouse Research Unified communications is an emerging market, fragmented in definition as well as in functionality. For the purposes of this a...
CIO Institute - Engaging business in the IT revolution
Engaging business in the IT revolution By Danny Davis, Executive Director, CIO Institute of Australia Project planning Making your business case The importance of CIO leadership Rising to telecommunications challenges ...
Telsyte - Sam Yip - looks at Fear, uncertainty and doubt
Fear, uncertainty and doubt: The triumvirate that could crack even strong telephony vendors By Sam Yip, Telsyte Senior Industry Analyst Outdated go-to-market strategies Non-telephony market entrants such as Microsoft and Google ...Vendor Insights
3D Networks - 10 Avoidable Mistakes in Delivering Business Benefits from UC
Sidestepping the pitfalls By Chris Luxford, CEO 3D Networks Unified Communications (UC) continues to be a heavily overused “buzz word” driven particularly by IT solution vendors. Many industry reports, case studies and user impl...
CISCO - Case Study #3: Single System, multiple benefits
Integrating its communications systems onto a single platform has enabled pay TV provider Austar to reduce its call centre costs while also improving service levels to customers. How did it achieve that feat and what lessons have been learned? Over ...
IBM - Case Study: Streamlined communications and desktop video an easy sell for Westfield
Challenge Westfield’s old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on th...
Aspect - An Evaluative Report of the Knowledge Worker's Role in the Contact Center, 2008
Unified Communications strategies are largely focused on improving employee productivity. The concept can be extended to encompass contact centers and customer-facing support functions across the enterprise to enhance communications between organizatio...
IBM - Samarinda Lodge Improves Resident Care while Increasing Staff Productivity
with IBM Global Technology Services About Samarinda Lodge Samarinda Lodge is a not-forprofit residential aged-care facility in Ashburton, Australia, serving approximately 40 residents. The organisation is staffed by registered nurses as well as p...
EDC - St Agnes College Integrates a UC network
Founded originally in 1962, St Agnes Catholic High school has catered for the needs of secondary students in the Rooty Hill community for over forty years. In 1999 the school became part of the Christ Catholic College, a multi site campus catering for ...
NEC - Rice County Municipal Govt move to a fully converged network
Rice County, MN Rice County, located in Central Minnesota, 30 miles south of Minneapolis and St. Paul, is the state’s 13th most populous county. Like many others in Minnesota, it has a great deal to offer residents—attractive outdoor rec...
EDC - 'Stay In Front' lives up to its name with UC
StayinFront lives up to its name with Cisco Unified Communications solution “The functionality of the Cisco solution is second to none. There’s no doubt it’s a great product from an end user’s perspective.” – Andr...
NEC - Black Box Network Services
Black Box Network Services In May 2006, Black Box, a large distributor of networking products, acquired Long Island’s Nu-Vision Technologies, one of NEC Unified Solution’s most successful associates with a solid book of business in gover...
EDC - Local Kiosk Manfufacturer evolves thanks to UC
Abuzz Technologies takes control of telephony and increases network security with Cisco Unified Communications “Because the Cisco system is so easy to configure, we no longer have to wait for external support. This gives us extensive control a...
Cisco - Making the most of Technology Now! Cisco's Sheila Jordan reveals how Cisco is Embracing Web 2.0
An insider’s view of how Cisco is embracing Web 2.0 for internal productivity gains and a richer employee experience Interview with Sheila Jordan, VP, Communication and Collaboration IT SP: What is the aim behind the Cisco “Communicatio...
Aspect - UC Calling: Michael Stelzer recommends U.C. for the Contact Centre
Why you need unified communications in your call centre. By Michael Stelzer, Aspect Software, Country Manager, Australia & New Zealand On March 10 2008, Aspect Software issued a press release announcing that it is re-positioning the company&rsq...
3D Networks - Are you ready for UC Change? Asks Chris Luxford, CEO of integrator 3D Networks.
Strategic Path interview with Chris Luxford, CEO of 3D Networks (Australia) SP: As 3D Networks is a global integrator: how do Australian businesses compare with the rest of the world in terms of deploying convergence and UC? How is the UC market in ...
Strategic Path - Strategic Path Integrator Roundtable: Successfully Integrating Unified Communications
Successfully Integrating Unified Communications When you do choose to take the path towards unified communications, a good partner and integrator is essential. Not only to help guide you through the maze of suppliers but also to manage the varie...
Ericsson - Delivering Mobile Unified Communications
Delivering Mobile Unified Communications Mobile unified communications promises to transform today’s complicated corporate mobile, voice and data systems. It will forge them into a new platform that bridges the gap between people and busine...
Dimension Data - Cairns City Council Case Study 2007
Cairns City Council Builds Unified Communications Infrastructure Dimension Data Deploys Unified Communications Infrastructure to Support Regional City Council’s Strategic Plan Executive Summary Cairns City Council (the ‘Council&r...
Dimension Data - Cairns City Council Builds Unified Communications Infrastructure
CAIRNS CITY COUNCIL BUILDS UNIFIED COMMUNICATIONS INFRASTRUCTURE Dimension Data Deploys Microsoft and Cisco Infrastructure to Support Regional City Council’s Strategic Plan Sydney, Australia, October 18, 2007 – Dimension Data today ...
3D Networks - 3D Networks Pharmaceutical Case Study
A VoIP enrichment of an existing PABX slashes costs. Tasmanian Alkaloids’ traditional telephone network was prohibitively expensive to expand, and maintenance time and costs were an increasing problem. 3D Networks upgraded the existing PABX...
CISCO - Unified Communications - the CISCO definition
Unified Communications – the CISCO definition The theory of unified communications says that is should provide a single point of access to all message types - voice, fax, email and SMS - from virtually any communications device such as tele...
Ericsson - Unified Communications - the Ericsson definition
Unified Communications – the Ericsson definition The Strategic Path talks with John Kelly, Director, Enterprise & Government, Ericsson Australia and New Zealand about how Mobile Unified Communications help businesses achieve measurable ...
Microsoft - Unified Communications - the Microsoft definition
Unified Communications – the Microsoft definition Strategic Path interviews Oscar Trimboli, Director, Unified Communications Group, Microsoft (A & NZ) about the company’s definition and vision of UC in Australia. What is your ...
Strategic Path - Unified Communications - the NEC definition
Unified Communications – the NEC definition By Rocco Arico, NEC Australia, Executive General Manager National Sales and Marketing, Business Solutions Group, NEC Unified Communications (UC) is a new name for a group of technologies that ha...
Integ - From IP Telephony to flexible workplaces
From IP Telephony to flexible workplaces SP: We’re hearing a lot about companies implementing IP telephony at the moment. Given the investment an organisation makes in this regard, how can they get more out of the converged network, over a...
Gibson Quai - Good advice makes the convergence journey a walk in the park
Good advice makes the convergence journey a walk in the park Gibson Quai-AAS Consulting’s research arm Telsyte has just surveyed more than 900 Australian business decision makers on telecommunications technology adoption. The survey has confi...
NEC - Convergence in Telecoms
Convergence in Telecoms VoIP has finally broken free from its early image as a platform for cheap calls, judging by a growing number of customers – such as the City of Greater Bendigo – crediting it with making a significant difference ...
Excelcom - Streamlining your IP solution
Streamlining your IP solution Eliminating the falsehoods and streamlining the solution: interview with Jason Swaffield, GM, Excelcom The first commitment of an ICT integrator is to understand the needs of a business considering an investment in...
CA - Developing your strategy for converged network management
Developing your strategy for converged network management By Simon Barnier Why do I need a management strategy? What are the key phases of managing a converged network deployment? Assessing the network Why do I need a manage...
NEC - Tech-savvy city goes to the next level with NEC
Tech-savvy city goes to the next level with NEC A case study Challenges of administration in the modern age The benefits of a VoIP solution A success story The customer The City of Burnsville, a suburb of Minneapolis and S...