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Strategic Path - New channels, new risks
When it comes to handling customers, not everybody has the same ideas. Marketing people may want to launch an exciting promotion to bring in new customers, but the likely flood of calls to the company contact centre requires close co-ordination with th...
UniComm - Working smarter, together
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
Springboard - Why working together is working
Interest in collaboration is rising rapidly in Australia. This is abundantly reflected in Australian organisations’ increasing engagement with all kinds of collaboration tools and technologies, and the tools’ growing use in business. Access...
CIO Institute - A Killer app lies in wait
OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...
Strategic Path - Does the future of technology require IT?
Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...
IBRS - You can’t buy collaboration
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...
LearnTel - Microblogging
Saying it in 140 characters is becoming popular among those with too little time and too many emails. Web 2.0 enables unprecedented opportunities to share yourself with the world. The latest way to do this is through microblogging – where you hav...
UniComm - Beyond the contact centre…
In 1995, Michael Treacy and Fred Wiersema wrote The Discipline of Market Leaders. In it, they describe three strategic pathways that enterprises can take in order to achieve market dominance. These pathways are operational excellence, product leadershi...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
Ovum - The move by vendors into managed telepresence
Fast forward for videoconferencing Back in March we commented on the move by telcos into managed telepresence and high-definition videoconferencing. Now it is the turn of the vendor to be making noise in this fast-developing market. At this month&rs...
Wainhouse Research - A case study on deploying a VNOC
An Example of a Video Managed Services / VNOC Offering This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC). YTC&rs...
Strategic Path - Closing the collaboration loop
Closing the collaboration loop Quick quiz: Do your employees work better when they’re emailing each other, calling each other, instant messaging each other, or working together in an online document sharing system? If your company is like ...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
Strategic Path - VoIP unifies the modern workflow system
VoIP unifies the modern workflow system According to Gerard Neiditsch, Mallesons' Executive Director Business Integration & Technology, the catalyst for the firm's VoIP deployment was, initially, replacing legacy PABX's in Australia. Buildin...
Learntel - eCollaboration: What is it and how can it be used?
eCollaboration: What is it and how can it be used? eCollaboration means many things to many people so let's try and define what it is. Type the term into Google and you'll get 105,000 entries. These range from a site that says 'Learning by Web' to ...
CS - The 5 Stages in Collaborative Technology Adoption in the Enterprise
The 5 Stages in Collaborative Technology Adoption in the Enterprise Most organizations today already have some collaboration tools in place. They usually have e-mail throughout the organization, and have groups or departments that are using IM (...Vendor Insights
Cisco - Networkers highlights the Power of Collaboration
Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Nortel - The Hyperconnected - here they come! A white paper by IDC
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...
Nortel - How to evaluate Business Value for Unified Communications by Forrester Research
Unified Communications Support Multiple Business Process Improvements by Elizabeth Herrell with Brownlee Thomas, Ph. D. and Rachel Batiancila for IT Infrastructure & Operations Professionals Executive Summary Unified communications (UC) ...
3D Networks - 10 Avoidable Mistakes in Delivering Business Benefits from UC
Sidestepping the pitfalls By Chris Luxford, CEO 3D Networks Unified Communications (UC) continues to be a heavily overused “buzz word” driven particularly by IT solution vendors. Many industry reports, case studies and user impl...
ServicePoint - Video-as-a-Service: keeping it simple
Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...
IBM - Let's Get Together
Strategic Path talks UC with IBM’s Craig Campbell SP: the UC pitch has evolved beyond ‘personal productivity’ to ‘integrating UC into the business process’. Can you explain what this actually is, and how it is done, for t...
IBM - The new collaboration: enabling innovation, changing the workplace
Introduction: the who, what, why of collaboration Remember bound volumes of reports in the company library? Secretaries who took the boss’s dictation? And smart people who shut their office doors and emerged with full blown ideas for business?...
NSC Group - Event Driven Architectures in the Responsive Enterprise
Section 1: Introduction To be competitive in today’s real-time world requires greater business agility than ever before. Organizations and their people are working faster, and have to respond ever more quickly and effectively to real-time busi...
IBM - Achieving tangible business benefits with social computing
Introduction In the age of Web 2.0, Internet users are rewriting the rules of social interaction by harnessing a range of new technologies to create and sustain virtual communities forged around common interests. Communications channels such as blog...
IBM - Beyond converged networks: driving user productivity through Unified Communications and Collaboration
Executive summary Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users ...
IBM - Using collaboration to enable the innovators in your organization
Part of the CIO implications series Introduction More than ever, CIOs are being asked to contribute actively to business growth, competitive differentiation and innovation. With its central role in the organization, IT has the power to drive new ...
Aspect - An Evaluative Report of the Knowledge Worker's Role in the Contact Center, 2008
Unified Communications strategies are largely focused on improving employee productivity. The concept can be extended to encompass contact centers and customer-facing support functions across the enterprise to enhance communications between organizatio...
IBM - Samarinda Lodge Improves Resident Care while Increasing Staff Productivity
with IBM Global Technology Services About Samarinda Lodge Samarinda Lodge is a not-forprofit residential aged-care facility in Ashburton, Australia, serving approximately 40 residents. The organisation is staffed by registered nurses as well as p...
NSC Group - Maximizing Unified Communications for Your Business
Guidelines for Success in Deployment and Solution Optimization Section 1: Executive Summary Although Unified Communications (UC) is a term that’s frequently heard these days, finding clear – or even consistent – definitions can...
NEC - NEC's UNIVERGE(R) 360 - Enabling True Role-Based Services in Unified Business Communications
NEC’s UNIVERGE®360 - Enabling True Role-Based Services in Unified Business Communications Executive Summary Industry analyst research has revealed the top three issues on every executive’s mind – maintaining a competitive ad...
3Com - 3Com(R) Open Services Networking - Freedom to Innovate
3Com® Open Services Networking - Freedom to Innovate INTRODUCTION Imagine an open and customizable network infrastructure that delivers the freedom to innovate, differentiate services and simplify operations—a network that can reduce co...
Cisco - Making the most of Technology Now! Cisco's Sheila Jordan reveals how Cisco is Embracing Web 2.0
An insider’s view of how Cisco is embracing Web 2.0 for internal productivity gains and a richer employee experience Interview with Sheila Jordan, VP, Communication and Collaboration IT SP: What is the aim behind the Cisco “Communicatio...
ServicePoint - So what is collaboration?
So what is collaboration? Q&A with Brett Waldock, CEO ServicePoint Strategic Path (SP): In terms of associated security risks, what recent developments in Video Conferencing (VC) are making it a more viable option? Brett Waldock (BW): Th...
Broadreach - Unified Communications - A buyer's minefield?
Unified Communications – A buyer's minefield? The unified communications (UC) market is an emergent one and with that comes the gold rush for the high ground from many players in the market. The battle for mindshare and positioning in the...