Post Deployment
Independent Insights
UniComm - Working smarter, together
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
Springboard - Why working together is working
Interest in collaboration is rising rapidly in Australia. This is abundantly reflected in Australian organisations’ increasing engagement with all kinds of collaboration tools and technologies, and the tools’ growing use in business. Access...
Strategic Path - Does the future of technology require IT?
Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...
Ovum - UC to go!
Much has been said about unified communications (UC) initiatives in terms of platforms, software collaboration and integration with IP telephony systems. However, mobility seems to be the missing link in most discussions about UC, which always seem to ...
Strategic Path - Far-reaching communications in the far north
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
UniComm - Beyond the contact centre…
In 1995, Michael Treacy and Fred Wiersema wrote The Discipline of Market Leaders. In it, they describe three strategic pathways that enterprises can take in order to achieve market dominance. These pathways are operational excellence, product leadershi...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...
Strategic Path - Case Study #1: Quantifying UC Success
Measuring your business’ UC return on investment The transport and logistics industry is a fruitful environment for UC-based solutions. UC has enabled changes in business processes, where today we see everyone in our workforce as a knowledge w...
Get smart about integrating voice says Angus Kidman
Unified communications is often bandied about as the ultimate vision for corporate networks, but setting up and cost-justifying any UC platform can be tricky. Strategic Path writer, Angus Kidman, looks at how to effectively map business processes to vo...
Strategic Path - Cairns City Council: UC in a warm climate
UC in a warm climate When it comes to Unified Communications there are many questions you should be asking: What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you...
Strategic Path - Evans & Peck: Covering the globe with UC
Covering the globe with UC Mike Lorimer, CIO - Evans & Peck Group outlines the professional services company’s UC implementation and how it has reducing international travel, increasing communication and providing staff a sense of being...
Strategic Path - Mallesons Prove Quantifiable ROI and UC success
Quantifiable ROI and UC success The Strategic Path talks with Gerard Neiditsch, Executive Director — Business Integration & Technology, Mallesons Stephen Jaques about the firm’s recent “richer than UC” communications i...
Strategic Path - Mirvac builds on UC for global growth
Mirvac builds on UC for global growth Mirvac’s CIO, Chris Kennett talks with The Strategic Path about the company’s recent UC upgrade that will help its staff collaborate to overcome skills shortages. What is the specific Unified ...
Strategic Path - Optus moves to IP for productivity
Optus moves to IP for productivity The Strategic Path talks with Jon Wilkie, Director, Corporate Services at Optus about the benefits of and challenges in relocating the company’s head office. Can you tell us a little about what has now b...
Strategic Path - Voice Integration on a Money Saving Spiral
Voice Integration on a Money Saving Spiral The integration of voice with enterprise information systems is nearing its tipping point; expected within two years to be a giveaway with most enterprise applications. The challenge for companies won't s...
Strategic Path - CIO Panel on the reality of IP telephony
The Strategic Path CIO Panel on the reality of IP telephony Moderator: Jim Berry, Publisher, Strategic Path to Converging Communications Panelist: Mark Jones, Infrastructure Manager for Corporate Express Panelist: Marcus Moufarrige, Chief Inf...
Strategic Path - Western Integration: Interview with the Office of Shared Services
Western Integration: Interview with the Office of Shared Services By 2008, the OSS will be staffed by corporate service professionals who will play a pivotal role in the largest corporate services reform process ever in WA. Working in this way re...
Strategic Path - Quality of Service: 'Better than Best Efforts' Networking with IP
Quality of Service: 'Better than Best Efforts' Networking with IP How many IT departments and office workers have wrestled with unpredictable performance of VPN links across the Internet? How many times has the solution been to 'buy more bandwidth'...
Strategic Path - Q&A with Garry Whatley, CIO Corporate Express
Movin’ on up! Q&A with Garry Whatley Chief Information Officer, Corporate Express Australia Motivation for upgrading The keys to successful migration Business benefits of advanced IP telephony Q: You are currently i...Vendor Insights
Cisco - Networkers highlights the Power of Collaboration
Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...
NSC Group - Realising the desktop continuum
Today, organisations of every size face a host of challenges. Pressure to deliver richer IT services while adapting to market, technology and organisational change is challenging IT departments to create more agile infrastructures that can keep pace wi...
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Aspect - Contact centre intelligence
All too frequently, companies implement call routing solutions, outbound diallers and siloed performance optimisation products, such as campaign management or quality monitoring, in their contact centres with no real coordinated strategy for making the...
NEC - Rice County Municipal Govt move to a fully converged network
Rice County, MN Rice County, located in Central Minnesota, 30 miles south of Minneapolis and St. Paul, is the state’s 13th most populous county. Like many others in Minnesota, it has a great deal to offer residents—attractive outdoor rec...
3Com - A Single Voice/Data Network Increases Daniel Silva's Productivity and Profits
A Single Voice/Data Network Increases Daniel Silva’s Productivity and Profits Snapshot Moving its main office was the perfect opportunity for freight forwarders and customs broker Daniel Silva Ltd. to reduce communications costs and increas...
NEC - Black Box Network Services
Black Box Network Services In May 2006, Black Box, a large distributor of networking products, acquired Long Island’s Nu-Vision Technologies, one of NEC Unified Solution’s most successful associates with a solid book of business in gover...
NEC - DACA move to a new office and implement UC
Debt and Credit Advisors Debt and Credit Advisors (DACA), based in Camarillo, CA, is dedicated to guiding consumers to a debt-free future by motivating them to implement practical, proven strategies. According to Debt and Credit Advisors Executive D...
Strategic Path - Strategic Path Integrator Roundtable: Successfully Integrating Unified Communications
Successfully Integrating Unified Communications When you do choose to take the path towards unified communications, a good partner and integrator is essential. Not only to help guide you through the maze of suppliers but also to manage the varie...
Integ - From IP Telephony to flexible workplaces
From IP Telephony to flexible workplaces SP: We’re hearing a lot about companies implementing IP telephony at the moment. Given the investment an organisation makes in this regard, how can they get more out of the converged network, over a...
Gibson Quai - Good advice makes the convergence journey a walk in the park
Good advice makes the convergence journey a walk in the park Gibson Quai-AAS Consulting’s research arm Telsyte has just surveyed more than 900 Australian business decision makers on telecommunications technology adoption. The survey has confi...
Prognosis - Multi-vendor IP telephony management: Challenges and Solutions
Multi-vendor IP telephony management: Challenges and Solutions This article from IP telephony management software vendor PROGNOSIS discusses the growing occurrence of multi-vendor IP telephony installations, and the challenges associated with manag...
Eaton - Power quality in the IT infrastructure (Converging Communications)
If you can’t measure it, you can’t manage it – power quality in the IT infrastructure By Ciaran Bolton, Product Manager, Software & Connectivity, Eaton Root causes of power irregularity Guaranteeing computer-grad...