User Insights
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UniComm - Beyond the contact centre…
In 1995, Michael Treacy and Fred Wiersema wrote The Discipline of Market Leaders. In it, they describe three strategic pathways that enterprises can take in order to achieve market dominance. These pathways are operational excellence, product leadershi...
Ovum - A broadband access forecast for enterprises
Author: Lucy Hipperson Lucy Hipperson is an Analyst in Ovum’s Enterprise Practice Ovum’s new enterprise broadband access forecasts are now available on the Telecoms Knowledge Center. Here we reveal some of the highlights. Market ov...
IBRS - Unified Communications: Justifications and predictions
Looking to the future Building a business case for unified communications is currently more of an art than a science. Traditional return on investment (ROI) models are now inapplicable unless arbitrary values are placed on intangible benefits. However...
Strategic Path - Unifying your phone systems: the Challenges for Management
Integrating and updating its communications systems for greater mobility provided major benefits for Wellington City Council, but also posed some unexpected challenges when it came to training, management and product lifecycles. What went well and what...
Gartner - Applying Mobile Workforce Technology by Gartner's Leif-Olof Wallin
Examining the gains your organisation could make with new workforce technologies Mobile workforce management has developed substantially during the past five years and is integral to most distribution and service work processes. These are systems th...
Getting Mobile: CSC's Stephen Kowal empowers field workers.
How mobilisation can deliver significant benefits in the area of field workers By Stephen Kowal, CIO and Director of Business Excellence for CSC Australia “Irrational exuberance” is one of my favourite phrases, famously coined by Alan G...
Strategic Path - Defining better mobility policies
Defining better mobility policies Technology is easy. Pragmatism is in. Outcomes are everything. Solution is king. In a world where the only certainty is change, the astute manager learns to read the “tells in the sails” to move wit...
Strategic Path - Cairns City Council: UC in a warm climate
UC in a warm climate When it comes to Unified Communications there are many questions you should be asking: What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you...
Strategic Path - Evans & Peck: Covering the globe with UC
Covering the globe with UC Mike Lorimer, CIO - Evans & Peck Group outlines the professional services company’s UC implementation and how it has reducing international travel, increasing communication and providing staff a sense of being...
Strategic Path - Mallesons Prove Quantifiable ROI and UC success
Quantifiable ROI and UC success The Strategic Path talks with Gerard Neiditsch, Executive Director — Business Integration & Technology, Mallesons Stephen Jaques about the firm’s recent “richer than UC” communications i...
Strategic Path - Mirvac builds on UC for global growth
Mirvac builds on UC for global growth Mirvac’s CIO, Chris Kennett talks with The Strategic Path about the company’s recent UC upgrade that will help its staff collaborate to overcome skills shortages. What is the specific Unified ...
Strategic Path - Optus moves to IP for productivity
Optus moves to IP for productivity The Strategic Path talks with Jon Wilkie, Director, Corporate Services at Optus about the benefits of and challenges in relocating the company’s head office. Can you tell us a little about what has now b...
Strategic Path - Managing Mobile Devices
Managing Mobile Devices To reduce the costs and maximise the benefits of mobility, companies must establish a clear, companywide mobile policy that outlines the baseline rules for deploying and managing mobile devices and applications. A sound s...
Strategic Path - Building the best mobility management policy
Building the best mobility management policy Mobile devices are now both a fact of life and a potential source of competitive advantage. Angus Kidman explores how to create a mobility management policy that balances utility with security and delive...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
Frost & Sullivan - The challenge of Mobility
Mobility Solutions Get them fresh out of the oven… Abstract As businesses expand their reach over different geographies, a greater percentage of employees find themselves working away from their offices. The global mobile workforce stand...
Strategic Path - UTS - Smartphones in healthcare
Smart Homecare System for Health Tele-monitoring Peter Leijdekkers, Valérie Gay, Elaine Lawrence Faculty of IT, University of Technology Sydney Abstract— An increasing aged population worldwide puts our medical capabilities to the...Vendor Insights
Telsyte - Customer Service: A Growing Focus
Australia’s enterprise mobility market has entered a new phase of maturity where customer service has begun to take centre stage as companies mobilise line-of-business (LOB) applications, according to a new study by market research consultancy Te...
EDC - St Agnes College Integrates a UC network
Founded originally in 1962, St Agnes Catholic High school has catered for the needs of secondary students in the Rooty Hill community for over forty years. In 1999 the school became part of the Christ Catholic College, a multi site campus catering for ...
EDC - 'Stay In Front' lives up to its name with UC
StayinFront lives up to its name with Cisco Unified Communications solution “The functionality of the Cisco solution is second to none. There’s no doubt it’s a great product from an end user’s perspective.” – Andr...
EDC - Local Kiosk Manfufacturer evolves thanks to UC
Abuzz Technologies takes control of telephony and increases network security with Cisco Unified Communications “Because the Cisco system is so easy to configure, we no longer have to wait for external support. This gives us extensive control a...
Blackberry - Keeping your Sales FORCE In Touch
Keeping your Sales FORCE In Touch Touchbase was looking for ways to shorten its sales cycle and improve customer service so that it might conquer time and space. Touchbase is a global communications solution provider that helps its clients desi...
Ericsson - Delivering Mobile Unified Communications
Delivering Mobile Unified Communications Mobile unified communications promises to transform today’s complicated corporate mobile, voice and data systems. It will forge them into a new platform that bridges the gap between people and busine...
CISCO - Unified Communications - the CISCO definition
Unified Communications – the CISCO definition The theory of unified communications says that is should provide a single point of access to all message types - voice, fax, email and SMS - from virtually any communications device such as tele...
Ericsson - Unified Communications - the Ericsson definition
Unified Communications – the Ericsson definition The Strategic Path talks with John Kelly, Director, Enterprise & Government, Ericsson Australia and New Zealand about how Mobile Unified Communications help businesses achieve measurable ...
Microsoft - Unified Communications - the Microsoft definition
Unified Communications – the Microsoft definition Strategic Path interviews Oscar Trimboli, Director, Unified Communications Group, Microsoft (A & NZ) about the company’s definition and vision of UC in Australia. What is your ...
Strategic Path - Unified Communications - the NEC definition
Unified Communications – the NEC definition By Rocco Arico, NEC Australia, Executive General Manager National Sales and Marketing, Business Solutions Group, NEC Unified Communications (UC) is a new name for a group of technologies that ha...
Blackberry - The Connected Accountant
The Connected Accountant The Growing Mobility Trend Executive Summary This special report, "The Connected Accountant," will show leaders at local accounting firms: the forces driving firms to adopt wireless connectivity and mob...
Blackberry - Wireless Security
The CIO's Guide to Mobile Security Executive Summary Today’s enterprise and government organizations increasingly support the use of mobile (wireless) devices by their employees. Executives, managers, contractors, suppliers and other corp...
Blackberry - Essential steps to wireless freedom
Essential steps to wireless freedom Wireless is the buzzword of recent years. Consumers, companies and even whole cities are converting in droves to enjoy the promise of ‘wireless freedom’. The advantages are clearly transparent. Ad...
O2 - Mobility and what it means for business - O2 Q&A
Mobility and what it means for business – O2 Q&A SP: In terms of mobility, what are the differences in the key drivers for uptake between Australia and, for example, South-East Asia? MM: In both markets, developers are gearing towar...
Polycom - Communicate your way to ultimate productivity
Communicate your way to ultimate productivity Polycom's Michael Chetner, Country Manager, Australia and New Zealand, looks at how enterprises globally are embracing Polycom's products and solutions to harvest competitive advantages and increase pr...
Strategic Path - TELSYTE'S Mobility roundtable - Nokia & Research In Motion
On the move Warren Chaisatian, Telsyte moderates a head to head with Vaughn Madeley of Nokia, and Paul Osmond, Director of the Asia Pacific Business Unit, Research In Motion Benefits to business Evaluating the ROI Why SMEs shoul...
HP - Case Study: Little Hands Nurture Enquiring Minds at Brisbane's All Hallows' School
Overview In late 2004, Brisbane-based All Hallows’ School was looking to provide all its pupils with increased access to PC’s that they needed, despite the fact that there are over 14 individual computing spaces comprising 580 PCs throu...