Implementation Roadmaps
Independent Insights
Strategic Path - New channels, new risks
When it comes to handling customers, not everybody has the same ideas. Marketing people may want to launch an exciting promotion to bring in new customers, but the likely flood of calls to the company contact centre requires close co-ordination with th...
CIO Institute - A Killer app lies in wait
OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...
Strategic Path - Does the future of technology require IT?
Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...
Ovum - UC to go!
Much has been said about unified communications (UC) initiatives in terms of platforms, software collaboration and integration with IP telephony systems. However, mobility seems to be the missing link in most discussions about UC, which always seem to ...
Strategic Path - Far-reaching communications in the far north
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
UniComm - Beyond the contact centre…
In 1995, Michael Treacy and Fred Wiersema wrote The Discipline of Market Leaders. In it, they describe three strategic pathways that enterprises can take in order to achieve market dominance. These pathways are operational excellence, product leadershi...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
Ovum - Managing the growing cost and complexity of mobility on a global scale
Multinationals say they need managed mobility Our third annual mobility research programme with multinationals highlights the particular challenges they face in managing the growing cost and complexity of mobility on a global scale. They place high ...
Ovum - The future of mobile Internet: smart pipes not dumb pipes
Eden Zoller is a Principal Analyst with Ovum's consumer group practice. Michele Mackenzie is a Principal Analyst with Ovum's consumer group practice. Quote Operators need to find the optimum revenue balance between access, paid-for content and ad...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...
Strategic Path - Unifying your phone systems: the Challenges for Management
Integrating and updating its communications systems for greater mobility provided major benefits for Wellington City Council, but also posed some unexpected challenges when it came to training, management and product lifecycles. What went well and what...
Gartner - Applying Mobile Workforce Technology by Gartner's Leif-Olof Wallin
Examining the gains your organisation could make with new workforce technologies Mobile workforce management has developed substantially during the past five years and is integral to most distribution and service work processes. These are systems th...
Take your voice on the road: Making the most of the wireless LAN by David Braue.
If you’ve ever driven through a mobile network blackspot while talking on your phone, you know how frustrating an inadequate wireless network design can be. Transfer that problem into the halls of your own company, however – where users kno...
Getting Mobile: CSC's Stephen Kowal empowers field workers.
How mobilisation can deliver significant benefits in the area of field workers By Stephen Kowal, CIO and Director of Business Excellence for CSC Australia “Irrational exuberance” is one of my favourite phrases, famously coined by Alan G...
Strategic Path - Defining better mobility policies
Defining better mobility policies Technology is easy. Pragmatism is in. Outcomes are everything. Solution is king. In a world where the only certainty is change, the astute manager learns to read the “tells in the sails” to move wit...
Strategic Path - How to succeed: With wireless security
How to succeed: With wireless security The challenges of securing a wireless network are now widely recognised, but beefing up your wireless security can offer business benefits as well as the crucial element of protection. Angus Kidman explains...
Strategic Path - Cairns City Council: UC in a warm climate
UC in a warm climate When it comes to Unified Communications there are many questions you should be asking: What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you...
Strategic Path - Evans & Peck: Covering the globe with UC
Covering the globe with UC Mike Lorimer, CIO - Evans & Peck Group outlines the professional services company’s UC implementation and how it has reducing international travel, increasing communication and providing staff a sense of being...
Strategic Path - Mallesons Prove Quantifiable ROI and UC success
Quantifiable ROI and UC success The Strategic Path talks with Gerard Neiditsch, Executive Director — Business Integration & Technology, Mallesons Stephen Jaques about the firm’s recent “richer than UC” communications i...
Strategic Path - Mirvac builds on UC for global growth
Mirvac builds on UC for global growth Mirvac’s CIO, Chris Kennett talks with The Strategic Path about the company’s recent UC upgrade that will help its staff collaborate to overcome skills shortages. What is the specific Unified ...
Strategic Path - Optus moves to IP for productivity
Optus moves to IP for productivity The Strategic Path talks with Jon Wilkie, Director, Corporate Services at Optus about the benefits of and challenges in relocating the company’s head office. Can you tell us a little about what has now b...
Strategic Path - Managing Mobile Devices
Managing Mobile Devices To reduce the costs and maximise the benefits of mobility, companies must establish a clear, companywide mobile policy that outlines the baseline rules for deploying and managing mobile devices and applications. A sound s...
Strategic Path - Building the best mobility management policy
Building the best mobility management policy Mobile devices are now both a fact of life and a potential source of competitive advantage. Angus Kidman explores how to create a mobility management policy that balances utility with security and delive...
Strategic Path - Defining the true value of Mobility
Defining the true value of mobility By Dylan Law, Strategic Path writer Increasing customer loyalty through call centre innovation Keeping those employees Reducing costs Mobility is without a doubt one of the biggest develop...
Frost & Sullivan - The challenge of Mobility
Mobility Solutions Get them fresh out of the oven… Abstract As businesses expand their reach over different geographies, a greater percentage of employees find themselves working away from their offices. The global mobile workforce stand...
WLANEA - What next for unified WLAN architecture
What next for unified WLAN architecture Computer networking can be one of the most exciting areas to work in on the basis that it never gets stale. None of us can afford to become complacent and sit on our laurels. The moment that we do, a new t...
Wi-Fi Alliance - An Overview of the Wi-Fi Alliance Approach to Certification
An Overview of the Wi-Fi Alliance Approach to Certification Executive Summary Wi-Fi Alliance certification has been a key driver for worldwide Wi-Fi adoption. Wi-Fi CERTIFIED devices have been tested for interoperability to improve the user exp...
Wi-Fi Alliance - Wi-Fi Protected Setup for the home or small office
Wi-Fi CERTIFIED™ for Wi-Fi Protected Setup: Easing the User Experience for Home and Small Office Wi-Fi® Networks Executive Summary Wi-Fi Protected Setup™ is an optional certification program from the Wi-Fi Alliance that is desig...Vendor Insights
Cisco - Networkers highlights the Power of Collaboration
Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Nortel - The Hyperconnected - here they come! A white paper by IDC
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...
Nortel - How to evaluate Business Value for Unified Communications by Forrester Research
Unified Communications Support Multiple Business Process Improvements by Elizabeth Herrell with Brownlee Thomas, Ph. D. and Rachel Batiancila for IT Infrastructure & Operations Professionals Executive Summary Unified communications (UC) ...
3D Networks - 10 Avoidable Mistakes in Delivering Business Benefits from UC
Sidestepping the pitfalls By Chris Luxford, CEO 3D Networks Unified Communications (UC) continues to be a heavily overused “buzz word” driven particularly by IT solution vendors. Many industry reports, case studies and user impl...
Telsyte - Customer Service: A Growing Focus
Australia’s enterprise mobility market has entered a new phase of maturity where customer service has begun to take centre stage as companies mobilise line-of-business (LOB) applications, according to a new study by market research consultancy Te...
NSC Group - Event Driven Architectures in the Responsive Enterprise
Section 1: Introduction To be competitive in today’s real-time world requires greater business agility than ever before. Organizations and their people are working faster, and have to respond ever more quickly and effectively to real-time busi...
NEC - 360-Degree Communications in a 24/7 Business World
Role-based communications – the future of communications technology By Dr Steven Stenton, NEC Australia Business today is faster, more complex and more demanding than ever. Shareholders have increased pressure on the C-suite to drive revenue ...
Blackberry - Keeping your Sales FORCE In Touch
Keeping your Sales FORCE In Touch Touchbase was looking for ways to shorten its sales cycle and improve customer service so that it might conquer time and space. Touchbase is a global communications solution provider that helps its clients desi...
Ericsson - Delivering Mobile Unified Communications
Delivering Mobile Unified Communications Mobile unified communications promises to transform today’s complicated corporate mobile, voice and data systems. It will forge them into a new platform that bridges the gap between people and busine...
Blackberry - The Connected Accountant
The Connected Accountant The Growing Mobility Trend Executive Summary This special report, "The Connected Accountant," will show leaders at local accounting firms: the forces driving firms to adopt wireless connectivity and mob...
Blackberry - Wireless Security
The CIO's Guide to Mobile Security Executive Summary Today’s enterprise and government organizations increasingly support the use of mobile (wireless) devices by their employees. Executives, managers, contractors, suppliers and other corp...
Blackberry - Essential steps to wireless freedom
Essential steps to wireless freedom Wireless is the buzzword of recent years. Consumers, companies and even whole cities are converting in droves to enjoy the promise of ‘wireless freedom’. The advantages are clearly transparent. Ad...
O2 - Mobility and what it means for business - O2 Q&A
Mobility and what it means for business – O2 Q&A SP: In terms of mobility, what are the differences in the key drivers for uptake between Australia and, for example, South-East Asia? MM: In both markets, developers are gearing towar...
Polycom - Communicate your way to ultimate productivity
Communicate your way to ultimate productivity Polycom's Michael Chetner, Country Manager, Australia and New Zealand, looks at how enterprises globally are embracing Polycom's products and solutions to harvest competitive advantages and increase pr...
Strategic Path - TELSYTE'S Mobility roundtable - Nokia & Research In Motion
On the move Warren Chaisatian, Telsyte moderates a head to head with Vaughn Madeley of Nokia, and Paul Osmond, Director of the Asia Pacific Business Unit, Research In Motion Benefits to business Evaluating the ROI Why SMEs shoul...
HP - Case Study: Little Hands Nurture Enquiring Minds at Brisbane's All Hallows' School
Overview In late 2004, Brisbane-based All Hallows’ School was looking to provide all its pupils with increased access to PC’s that they needed, despite the fact that there are over 14 individual computing spaces comprising 580 PCs throu...