Definitions, Benefits & ROI

UniComm - Working smarter, together

Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...

Ovum - UC to go!

Much has been said about unified communications (UC) initiatives in terms of platforms, software collaboration and integration with IP telephony systems. However, mobility seems to be the missing link in most discussions about UC, which always seem to ...

Ovum - The challenges of mobile UC

Claudio Castelli/Ovum Unified communications means simplifying the ways of communicating and collaborating by having fewer tools and interfaces to manage. A large portion of employees in the enterprise environment currently spend at least some of th...

Ovum - Managing the growing cost and complexity of mobility on a global scale

Multinationals say they need managed mobility Our third annual mobility research programme with multinationals highlights the particular challenges they face in managing the growing cost and complexity of mobility on a global scale. They place high ...

Ovum - The future of mobile Internet: smart pipes not dumb pipes

Eden Zoller is a Principal Analyst with Ovum's consumer group practice. Michele Mackenzie is a Principal Analyst with Ovum's consumer group practice. Quote Operators need to find the optimum revenue balance between access, paid-for content and ad...

Ovum - A broadband access forecast for enterprises

Author: Lucy Hipperson Lucy Hipperson is an Analyst in Ovum’s Enterprise Practice Ovum’s new enterprise broadband access forecasts are now available on the Telecoms Knowledge Center. Here we reveal some of the highlights. Market ov...

Strategic Path - Unifying your phone systems: the Challenges for Management

Integrating and updating its communications systems for greater mobility provided major benefits for Wellington City Council, but also posed some unexpected challenges when it came to training, management and product lifecycles. What went well and what...

UniComm - Getting started in Unified Communications - Easily and Economically

The four steps to successful UC By Marty Parker, Principal, UniComm Consulting LLC Unified communications is truly gaining traction. The number of positive UC reference cases continues to grow rapidly. These reference cases report specific, high-RO...

Gartner - Applying Mobile Workforce Technology by Gartner's Leif-Olof Wallin

Examining the gains your organisation could make with new workforce technologies Mobile workforce management has developed substantially during the past five years and is integral to most distribution and service work processes. These are systems th...

Telsyte - Is Australia Falling Behind in Fixed Mobile Convergence? Asks Warren Chaisatien, MD of Telsyte

Why we are going through major changes in the fixed-mobile convergence market. Telsyte’s latest research into the state of play of Australia’s fixed-mobile convergence (FMC) reveals that we are at risk of falling behind other comparable ...

Getting Mobile: CSC's Stephen Kowal empowers field workers.

How mobilisation can deliver significant benefits in the area of field workers By Stephen Kowal, CIO and Director of Business Excellence for CSC Australia “Irrational exuberance” is one of my favourite phrases, famously coined by Alan G...

Strategic Path - Defining better mobility policies

Defining better mobility policies Technology is easy. Pragmatism is in. Outcomes are everything. Solution is king. In a world where the only certainty is change, the astute manager learns to read the “tells in the sails” to move wit...

Telsyte - Can Microsoft Bridge Australia's Two-Tier Smart Phone Market?

Can Microsoft Bridge Australia’s Two-Tier Smart Phone Market? Recent research points to future growth in the smart phone market coming from a ‘second wave’ of mobile applications based on business processes – and that vend...

Strategic Path - Mobile operating system battlefield remains unsettled

Mobile operating system battlefield remains unsettled Market researcher and consultancy Telsyte has recently conducted its annual business end-user survey, which polled over 900 Australian decision makers, making it the largest of its kind in the...

CIO Institute - CIOs Harnessing the Hype

CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...

Strategic Path - Defining the true value of Mobility

Defining the true value of mobility By Dylan Law, Strategic Path writer Increasing customer loyalty through call centre innovation Keeping those employees Reducing costs Mobility is without a doubt one of the biggest develop...

Frost & Sullivan - The challenge of Mobility

Mobility Solutions Get them fresh out of the oven… Abstract As businesses expand their reach over different geographies, a greater percentage of employees find themselves working away from their offices. The global mobile workforce stand...

Nortel - The Hyperconnected - here they come! A white paper by IDC

A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...

Ericsson - The Mobile Enterprise according to Ericsson's John Kelly.

An Assessment of Unified Communications’ Current Market Position. By John Kelly, Director Enterprise and Government, Ericsson Australia and New Zealand. Mobile unified communications promises to transform today’s complicated corporate...

Telsyte - Can Microsoft Bridge Australia's Two-Tier Smart Phone Market?

Can Microsoft Bridge Australia’s Two-Tier Smart Phone Market? Recent research points to future growth in the smart phone market coming from a ‘second wave’ of mobile applications based on business processes – and that vend...

Ericsson - Delivering Mobile Unified Communications

Delivering Mobile Unified Communications Mobile unified communications promises to transform today’s complicated corporate mobile, voice and data systems. It will forge them into a new platform that bridges the gap between people and busine...

CISCO - Unified Communications - the CISCO definition

Unified Communications – the CISCO definition The theory of unified communications says that is should provide a single point of access to all message types - voice, fax, email and SMS - from virtually any communications device such as tele...

Ericsson - Unified Communications - the Ericsson definition

Unified Communications – the Ericsson definition The Strategic Path talks with John Kelly, Director, Enterprise & Government, Ericsson Australia and New Zealand about how Mobile Unified Communications help businesses achieve measurable ...

Microsoft - Unified Communications - the Microsoft definition

Unified Communications – the Microsoft definition Strategic Path interviews Oscar Trimboli, Director, Unified Communications Group, Microsoft (A & NZ) about the company’s definition and vision of UC in Australia. What is your ...

Strategic Path - Unified Communications - the NEC definition

Unified Communications – the NEC definition By Rocco Arico, NEC Australia, Executive General Manager National Sales and Marketing, Business Solutions Group, NEC Unified Communications (UC) is a new name for a group of technologies that ha...

Blackberry - Essential steps to wireless freedom

Essential steps to wireless freedom Wireless is the buzzword of recent years. Consumers, companies and even whole cities are converting in droves to enjoy the promise of ‘wireless freedom’. The advantages are clearly transparent. Ad...

O2 - Mobility and what it means for business - O2 Q&A

Mobility and what it means for business – O2 Q&A SP: In terms of mobility, what are the differences in the key drivers for uptake between Australia and, for example, South-East Asia? MM: In both markets, developers are gearing towar...

Polycom - Communicate your way to ultimate productivity

Communicate your way to ultimate productivity Polycom's Michael Chetner, Country Manager, Australia and New Zealand, looks at how enterprises globally are embracing Polycom's products and solutions to harvest competitive advantages and increase pr...

Strategic Path - TELSYTE'S Mobility roundtable - Nokia & Research In Motion

On the move Warren Chaisatian, Telsyte moderates a head to head with Vaughn Madeley of Nokia, and Paul Osmond, Director of the Asia Pacific Business Unit, Research In Motion Benefits to business Evaluating the ROI Why SMEs shoul...