User Insights
Independent Insights
Strategic Path - IT theory of everything
The Web Oriented Architecture revolution By Sheldon Dyer, IT Manager, Cricket Australia If CIOs were to compile a wish list of key goals of their infrastructure and solutions, surely the list would look a lot like this: • Minimal TCO and ...
Ovum - Branching Out
Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...
Hydrasight - The Costs and Risks of Unmanaged Services
Factors to consider when procuring hosted solutions By Michael Warrilow, Hydrasight While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed ser...
The Environmental Benefits of Broadband by Turlough Guerin, Telstra's Group Manager for the Environment
Why being environmentally conscious could also help grow your business Telstra’s environmental footprint is wide but shallow. By that I mean that our footprint is wide, as our operations extend nationally across all Australian communities, and...
CIO Institute - Are you being served? Danny Davis of the CIO Institute Reviews the Role of Managed Services.
The role of managed service and the SaaS/CaaS Cloud for SMBs and Enterprise By Danny Davis, Executive Director, CIO Institute of Australia. Let’s face it, there are people who can do it better and cheaper than your IT team. It just stands to ...
MSP Alliance - A Small Business Guide to Selecting the Right MSP by Charles Weaver, President of the MSPA.
How to ensure your chosen MSP is right for your business By Charles Weaver, Thehe MSP Alliance Many small and medium sized businesses struggle with technology. This is only natural considering the amount of change IT has produced in the last severa...
Strategic Path - If you love IP telephony, let it go
If you love IP telephony, let it go Some companies are washing their hands of IP telephony – the bad bits, at least – before they've even made their first call. David Braue explains how managed IP telephony is paying off. Employees a...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
Market Clarity - An overview of managed IP telephony services
An overview of managed IP telephony services By Shara Evans, CEO of Market Clarity Defining IP telephony infrastructure deployment options How much management? Finding the right solution for you Managed services have been pa...
IDC - The time is right for SMBs to make the move to IP telephony
The time is right for SMB’s to make the move to IP telephony By David Cannon, IDC Why has IPT take up been slow in the SMB market? What IP telephony solution fits SMBs best? Who’s who in the hosted and IP Centrex tel...Vendor Insights
Strategic Path - The Strategic Path Roundtable on Managed Services and Consultancy
The Strategic Path Managed Services and Consultancy Is there still a role for consultants or managed services providers to provide pre-and post-sales solutions advice to businesses seeking to outsource? How can customers identify the value a con...
ValueNet - CASE STUDY: Architectural Design Practice
"They have been extremely competent and professional, having made themselves readily available to Group GSA at every step. The implementation went smoothly and the business benefits kicked in immediately – something that took us all by su...
Internode - Internode Business Solutions: Royal Flying Doctor Service
Internode Business Solutions: Royal Flying Doctor Service “The speed of access now delivered by Internode has really enhanced information flows and overall efficiency.” - Royal Flying Doctor Service IT Administrator Mark Abraham C...
AAPT - 138 VoIP's helping hand
VoIP’s helping hand AAPT provides a practical perspective on managed VoIP solutions Why choose a managed service? The benefits for SMEs Real examples of ROI According to a recent report on managed voice by Market Clar...