Post Deployment
Independent Insights
ATA - Don’t panic! Plan for growth through the meltdown
Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...
CIO Institute - A Killer app lies in wait
OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...
Strategic Path - Far-reaching communications in the far north
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...Vendor Insights
Strategic Path - The Strategic Path Roundtable on Managed Services and Consultancy
The Strategic Path Managed Services and Consultancy Is there still a role for consultants or managed services providers to provide pre-and post-sales solutions advice to businesses seeking to outsource? How can customers identify the value a con...
ValueNet - CASE STUDY: Architectural Design Practice
"They have been extremely competent and professional, having made themselves readily available to Group GSA at every step. The implementation went smoothly and the business benefits kicked in immediately – something that took us all by su...