Implementation Roadmaps

Independent Insights

ATA - Don’t panic! Plan for growth through the meltdown

Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...

CIO Institute - A Killer app lies in wait

OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...

Strategic Path - Far-reaching communications in the far north

Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...

SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking

Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...

UniComm - The Emerging impact of Unified Communications

Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...

Ovum - Branching Out

Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...

MSP Alliance - A Small Business Guide to Selecting the Right MSP by Charles Weaver, President of the MSPA.

How to ensure your chosen MSP is right for your business By Charles Weaver, Thehe MSP Alliance Many small and medium sized businesses struggle with technology. This is only natural considering the amount of change IT has produced in the last severa...

Strategic Path - Adding consultants to the outsourcing mix

Adding consultants to the outsourcing mix Technology outsourcing has been around since World War II but with selective sourcing becoming a growing trend, choosing what to outsource, how to outsource and which service provider to use are some of the...

Strategic Path - If you love IP telephony, let it go

If you love IP telephony, let it go Some companies are washing their hands of IP telephony – the bad bits, at least – before they've even made their first call. David Braue explains how managed IP telephony is paying off. Employees a...

Market Clarity - An overview of managed IP telephony services

An overview of managed IP telephony services By Shara Evans, CEO of Market Clarity Defining IP telephony infrastructure deployment options How much management? Finding the right solution for you Managed services have been pa...

IDC - The time is right for SMBs to make the move to IP telephony

The time is right for SMB’s to make the move to IP telephony By David Cannon, IDC Why has IPT take up been slow in the SMB market? What IP telephony solution fits SMBs best? Who’s who in the hosted and IP Centrex tel...