Definitions, Benefits & ROI

ATA - Don’t panic! Plan for growth through the meltdown

Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...

CIO Institute - A Killer app lies in wait

OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...

Strategic Path - Far-reaching communications in the far north

Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...

SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking

Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...

UniComm - The Emerging impact of Unified Communications

Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...

Strategic Path - IT theory of everything

The Web Oriented Architecture revolution By Sheldon Dyer, IT Manager, Cricket Australia If CIOs were to compile a wish list of key goals of their infrastructure and solutions, surely the list would look a lot like this: • Minimal TCO and ...

Ovum - Branching Out

Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...

Hydrasight - The Costs and Risks of Unmanaged Services

Factors to consider when procuring hosted solutions By Michael Warrilow, Hydrasight While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed ser...

Wainhouse - Our executive Panel on the Maturity of Video Conferencing Services

Strategic Path - Can You See Me? Andrew Davis, Senior Analyst and Managing Partner, Wainhouse Research, put his questions to our panel: Brett Waldock: CEO of ServicePoint Philip Siefert: Tandberg, Country Manager Australia & New Zealand Shaun...

The Environmental Benefits of Broadband by Turlough Guerin, Telstra's Group Manager for the Environment

Why being environmentally conscious could also help grow your business Telstra’s environmental footprint is wide but shallow. By that I mean that our footprint is wide, as our operations extend nationally across all Australian communities, and...

Gartner - Alternative Delivery Models for Communications by Eric Goodness, VP at Gartner.

Gartner’s insight into the Market By Eric Goodness, Vice President at Gartner Research. Communications as a service (CaaS) is an alternative software-based delivery model for IP telephony and unified communications services, where business us...

CIO Institute - Are you being served? Danny Davis of the CIO Institute Reviews the Role of Managed Services.

The role of managed service and the SaaS/CaaS Cloud for SMBs and Enterprise By Danny Davis, Executive Director, CIO Institute of Australia. Let’s face it, there are people who can do it better and cheaper than your IT team. It just stands to ...

MSP Alliance - A Small Business Guide to Selecting the Right MSP by Charles Weaver, President of the MSPA.

How to ensure your chosen MSP is right for your business By Charles Weaver, Thehe MSP Alliance Many small and medium sized businesses struggle with technology. This is only natural considering the amount of change IT has produced in the last severa...

Strategic Path - Adding consultants to the outsourcing mix

Adding consultants to the outsourcing mix Technology outsourcing has been around since World War II but with selective sourcing becoming a growing trend, choosing what to outsource, how to outsource and which service provider to use are some of the...

Strategic Path - If you love IP telephony, let it go

If you love IP telephony, let it go Some companies are washing their hands of IP telephony – the bad bits, at least – before they've even made their first call. David Braue explains how managed IP telephony is paying off. Employees a...

CIO Institute - CIOs Harnessing the Hype

CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...

Market Clarity - An overview of managed IP telephony services

An overview of managed IP telephony services By Shara Evans, CEO of Market Clarity Defining IP telephony infrastructure deployment options How much management? Finding the right solution for you Managed services have been pa...

IDC - The time is right for SMBs to make the move to IP telephony

The time is right for SMB’s to make the move to IP telephony By David Cannon, IDC Why has IPT take up been slow in the SMB market? What IP telephony solution fits SMBs best? Who’s who in the hosted and IP Centrex tel...

NSC Group - Do you really have time to run an IT department?

Selective outsourcing: 10 compelling reasons why it could be the answer to your prayers By Guy Sim ons, Managed Servic es Executi ve, NSC Group With the additional demand for business transformation, CIOs are being placed under increased pressure...

Strategic Path - The Strategic Path Roundtable on Managed Services and Consultancy

The Strategic Path Managed Services and Consultancy Is there still a role for consultants or managed services providers to provide pre-and post-sales solutions advice to businesses seeking to outsource? How can customers identify the value a con...

Internode - Internode Business Solutions: Royal Flying Doctor Service

Internode Business Solutions: Royal Flying Doctor Service “The speed of access now delivered by Internode has really enhanced information flows and overall efficiency.” - Royal Flying Doctor Service IT Administrator Mark Abraham C...

Internode - Business Solution Report: National Pharmacies

Internode Business Solution Report: National Pharmacies Client: National Pharmacies Industry: Retail The Company: National Pharmacies operates more than 50 pharmacies and optical outlets in metropolitan and regional South Australia, Victori...