Supplier Selection
Independent Insights
ATA - Don’t panic! Plan for growth through the meltdown
Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...
UniComm - Working smarter, together
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
IBRS - You can’t buy collaboration
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...
LearnTel - Microblogging
Saying it in 140 characters is becoming popular among those with too little time and too many emails. Web 2.0 enables unprecedented opportunities to share yourself with the world. The latest way to do this is through microblogging – where you hav...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...
UniComm - Leveraging VAR and SI Talent
For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...
UniComm - Getting started in Unified Communications - Easily and Economically
The four steps to successful UC By Marty Parker, Principal, UniComm Consulting LLC Unified communications is truly gaining traction. The number of positive UC reference cases continues to grow rapidly. These reference cases report specific, high-RO...
Take your voice on the road: Making the most of the wireless LAN by David Braue.
If you’ve ever driven through a mobile network blackspot while talking on your phone, you know how frustrating an inadequate wireless network design can be. Transfer that problem into the halls of your own company, however – where users kno...
Strategic Path - IP Telephony for SMEs - Made Easy
IP Telephony for SMEs - Made Easy LG-Nortel’s Chris Karagiannis outlines the key IP issues for SMEs: including the importance of building converged platforms on a properly provisioned LAN, with an easy upgrade path. At what point is the A...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
IDC - The time is right for SMBs to make the move to IP telephony
The time is right for SMB’s to make the move to IP telephony By David Cannon, IDC Why has IPT take up been slow in the SMB market? What IP telephony solution fits SMBs best? Who’s who in the hosted and IP Centrex tel...Vendor Insights
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Nortel - The Hyperconnected - here they come! A white paper by IDC
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...
Nortel - How to evaluate Business Value for Unified Communications by Forrester Research
Unified Communications Support Multiple Business Process Improvements by Elizabeth Herrell with Brownlee Thomas, Ph. D. and Rachel Batiancila for IT Infrastructure & Operations Professionals Executive Summary Unified communications (UC) ...
NSC Group - Integration Provides Increased Customer Satisfaction For Flexirent
As a market leader in 'small ticket' (under $20,000) rental finance of IT products for either personal or business use, Australian rental finance company, Flexirent Capital Pty Ltd has a 100 seat contact centre handling more than half a million calls p...
ServicePoint - Video-as-a-Service: keeping it simple
Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...
NSC Group - Do you really have time to run an IT department?
Selective outsourcing: 10 compelling reasons why it could be the answer to your prayers By Guy Sim ons, Managed Servic es Executi ve, NSC Group With the additional demand for business transformation, CIOs are being placed under increased pressure...
NSC Group - IP Telephony Network Delivers Financial Benefits for ANU
The Australian National University (ANU) is ranked among the top 50 universities in the world - higher than any other Australian university. To further advance the course of learning and research, the university recognised the need to enrich its commun...
NSC Group - Case Study: iSelect Increases Conversion Rate
- 30% - 50% From Day One With so many health insurance funds currently in operation, the task of choosing a health insurance policy can be extremely confusing. Launched in 2000, iSelect is Australia's number-one health insurance comparison site desi...
IBM - Beyond converged networks: driving user productivity through Unified Communications and Collaboration
Executive summary Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users ...
EDC - St Agnes College Integrates a UC network
Founded originally in 1962, St Agnes Catholic High school has catered for the needs of secondary students in the Rooty Hill community for over forty years. In 1999 the school became part of the Christ Catholic College, a multi site campus catering for ...
EDC - 'Stay In Front' lives up to its name with UC
StayinFront lives up to its name with Cisco Unified Communications solution “The functionality of the Cisco solution is second to none. There’s no doubt it’s a great product from an end user’s perspective.” – Andr...
3Com - A Single Voice/Data Network Increases Daniel Silva's Productivity and Profits
A Single Voice/Data Network Increases Daniel Silva’s Productivity and Profits Snapshot Moving its main office was the perfect opportunity for freight forwarders and customs broker Daniel Silva Ltd. to reduce communications costs and increas...
3Com - Case Study on Mairangi School NZ IP Phones
Mairangi Bay School Puts a Phone on Every Teacher’s Desk for Increased Safety and Communications SNAPSHOT Affordable, Easy to Use and Manage 3Com® IP Telephony Solutions Improve Safety and Communications for School Staff, Parents and St...
3Com - Safeguarding the Environment While Advancing Networked Communications
SAFEGUARDING THE ENVIRONMENT WHILE ADVANCING NETWORKED COMMUNICATIONS FASTER AND SMARTER COMMUNICATIONS Reducing energy consumption while increasing network functionality is a significant challenge, but typical of the complex issues that 3Com res...
3Com - Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES
Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES OVERVIEW WHAT IS POWER OVER ETHERNET? Power over Ethernet (PoE) provides the ability to power Ethernetenabled peripheral devices over the Ethernet cable itself, eliminating the n...
EDC - Local Kiosk Manfufacturer evolves thanks to UC
Abuzz Technologies takes control of telephony and increases network security with Cisco Unified Communications “Because the Cisco system is so easy to configure, we no longer have to wait for external support. This gives us extensive control a...
CISCO - The Business Value of Unified Communications
The Business Value of Unified Communications Introduction In today’s global environment, the vast majority of companies experience a set of continually increasing business pressures, regardless of industry or size. While not all companies e...
3Com - Unified Communications for the SMB. Interview with Peter Chai, VP Asia for 3Com
Small, but Perfectly Formed: Strategic Path puts the pertinent questions to 3Com’s Peter Chai SP: With your new offering you are targeting organisations with 30 to 250 phone users. What particular pressures and problems do SMBs face that don&r...
BTAS - On the road to IP
On the road to IP Gavin Jones, CEO of BTAS talks to Strategic Path SP: Why do IP deployments run into trouble? What new stresses does VoIP place on the network? GJ: Firstly, in my opinion an IP deployment should not run into trouble – p...