Post Deployment
Independent Insights
ATA - Don’t panic! Plan for growth through the meltdown
Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...
UniComm - Working smarter, together
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
IBRS - You can’t buy collaboration
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...
LearnTel - Microblogging
Saying it in 140 characters is becoming popular among those with too little time and too many emails. Web 2.0 enables unprecedented opportunities to share yourself with the world. The latest way to do this is through microblogging – where you hav...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...
Strategic Path - Case Study #1: Quantifying UC Success
Measuring your business’ UC return on investment The transport and logistics industry is a fruitful environment for UC-based solutions. UC has enabled changes in business processes, where today we see everyone in our workforce as a knowledge w...
IBRS - Unified Communications: Justifications and predictions
Looking to the future Building a business case for unified communications is currently more of an art than a science. Traditional return on investment (ROI) models are now inapplicable unless arbitrary values are placed on intangible benefits. However...
Take your voice on the road: Making the most of the wireless LAN by David Braue.
If you’ve ever driven through a mobile network blackspot while talking on your phone, you know how frustrating an inadequate wireless network design can be. Transfer that problem into the halls of your own company, however – where users kno...Vendor Insights
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...