Definitions, Benefits & ROI

ATA - Don’t panic! Plan for growth through the meltdown

Over the past three editions, I have explored several large issues that impact on our industry, on our agents and on the customers that contact centres serve. One of the themes considered in May was the impact of stress in the contact centre, especiall...

UniComm - Working smarter, together

Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...

IBRS - You can’t buy collaboration

Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...

LearnTel - Microblogging

Saying it in 140 characters is becoming popular among those with too little time and too many emails. Web 2.0 enables unprecedented opportunities to share yourself with the world. The latest way to do this is through microblogging – where you hav...

SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking

Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...

UniComm - The Emerging impact of Unified Communications

Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...

CIO Institute - Convincing Company Leaders to Invest in Unified Communications

The old business management paradigm is dead. Continue operating to it and you will go down at the helm of the ship – either you won’t get projects up, or your projects will die in the field says Danny Davis, Executive Director, CIO Institu...

Wainhouse - Understanding & deploying a conferencing VNOC

Making the most of video By Ira M. Weinstein, Senior Analyst and Partner at Wainhouse Research Visual communications and videoconferencing are entering the mainstream as companies seek more cost-effective, efficient ways to conduct business. As a...

Learntel - It's virtual meeting time!

Telepresence revisited By Carol Daunt Skyring It seems to have become ‘official’ since I wrote the last article on telepresence 10 months ago: telepresence equals videoconferencing! In a recent white paper, Telepresence on a Videoconf...

Ovum - New Knowledge Frontiers

How the internet is pushing out and opening up the frontiers of organisational knowledge Dr Steve Hodgkinson, Public Sector Research Director, Ovum Frontiers are interesting places: historically, the buffer zone between civilisation and wilderne...

Strategic Path - Case Study #1: Quantifying UC Success

Measuring your business’ UC return on investment The transport and logistics industry is a fruitful environment for UC-based solutions. UC has enabled changes in business processes, where today we see everyone in our workforce as a knowledge w...

Strategic Path - Case Study #2: Convergence is a journey not a destination

McGrath-Nicol is a leading Australasian firm specialising in corporate advisory, forensic, transaction services and corporate recovery. Since separating from a ‘big four’ accounting frm in 2004, McGrath-Nicol has used the adoption of new te...

IBRS - Unified Communications: Justifications and predictions

Looking to the future Building a business case for unified communications is currently more of an art than a science. Traditional return on investment (ROI) models are now inapplicable unless arbitrary values are placed on intangible benefits. However...

UniComm - Leveraging VAR and SI Talent

For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...

Ovum - Branching Out

Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...

UniComm - Getting started in Unified Communications - Easily and Economically

The four steps to successful UC By Marty Parker, Principal, UniComm Consulting LLC Unified communications is truly gaining traction. The number of positive UC reference cases continues to grow rapidly. These reference cases report specific, high-RO...

Take your voice on the road: Making the most of the wireless LAN by David Braue.

If you’ve ever driven through a mobile network blackspot while talking on your phone, you know how frustrating an inadequate wireless network design can be. Transfer that problem into the halls of your own company, however – where users kno...

Strategic Path - IP Telephony for SMEs - Made Easy

IP Telephony for SMEs - Made Easy LG-Nortel’s Chris Karagiannis outlines the key IP issues for SMEs: including the importance of building converged platforms on a properly provisioned LAN, with an easy upgrade path. At what point is the A...

CIO Institute - CIOs Harnessing the Hype

CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...

IDC - The time is right for SMBs to make the move to IP telephony

The time is right for SMB’s to make the move to IP telephony By David Cannon, IDC Why has IPT take up been slow in the SMB market? What IP telephony solution fits SMBs best? Who’s who in the hosted and IP Centrex tel...

Nortel - Do UC what I see?

Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...

Nortel - The Hyperconnected - here they come! A white paper by IDC

A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...

Nortel - How to evaluate Business Value for Unified Communications by Forrester Research

Unified Communications Support Multiple Business Process Improvements by Elizabeth Herrell with Brownlee Thomas, Ph. D. and Rachel Batiancila for IT Infrastructure & Operations Professionals Executive Summary Unified communications (UC) ...

ServicePoint - Video-as-a-Service: keeping it simple

Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...

NSC Group - Do you really have time to run an IT department?

Selective outsourcing: 10 compelling reasons why it could be the answer to your prayers By Guy Sim ons, Managed Servic es Executi ve, NSC Group With the additional demand for business transformation, CIOs are being placed under increased pressure...

NSC Group - IP Telephony Network Delivers Financial Benefits for ANU

The Australian National University (ANU) is ranked among the top 50 universities in the world - higher than any other Australian university. To further advance the course of learning and research, the university recognised the need to enrich its commun...

IBM - Beyond converged networks: driving user productivity through Unified Communications and Collaboration

Executive summary Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users ...

3Com - Safeguarding the Environment While Advancing Networked Communications

SAFEGUARDING THE ENVIRONMENT WHILE ADVANCING NETWORKED COMMUNICATIONS FASTER AND SMARTER COMMUNICATIONS Reducing energy consumption while increasing network functionality is a significant challenge, but typical of the complex issues that 3Com res...

3Com - Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES

Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES OVERVIEW WHAT IS POWER OVER ETHERNET? Power over Ethernet (PoE) provides the ability to power Ethernetenabled peripheral devices over the Ethernet cable itself, eliminating the n...

CISCO - The Business Value of Unified Communications

The Business Value of Unified Communications Introduction In today’s global environment, the vast majority of companies experience a set of continually increasing business pressures, regardless of industry or size. While not all companies e...

3Com - Unified Communications for the SMB. Interview with Peter Chai, VP Asia for 3Com

Small, but Perfectly Formed: Strategic Path puts the pertinent questions to 3Com’s Peter Chai SP: With your new offering you are targeting organisations with 30 to 250 phone users. What particular pressures and problems do SMBs face that don&r...

BTAS - On the road to IP

On the road to IP Gavin Jones, CEO of BTAS talks to Strategic Path SP: Why do IP deployments run into trouble? What new stresses does VoIP place on the network? GJ: Firstly, in my opinion an IP deployment should not run into trouble – p...

LG-Nortel - Straight to the point

Straight to the point Point to Point Technology case study by LG-Nortel systems How LG Nortel solved PTP’s comms problems Planning the move Coming up with solutions Adding up the ROI The challenge Point to Poi...