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Ovum - UC to go!
Much has been said about unified communications (UC) initiatives in terms of platforms, software collaboration and integration with IP telephony systems. However, mobility seems to be the missing link in most discussions about UC, which always seem to ...
Strategic Path - Far-reaching communications in the far north
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
SIP Forum - SIPconnect and the rationale for widespread adoption of SIP trunking
Making the most of VoIP IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer...
UniComm - The Emerging impact of Unified Communications
Making the most of your ‘people power’ By Don Van Doren, Principal, UniComm Consulting and Co-Founder, UCStrategies.com Unified communications (UC) is widely recognised as the ‘next big thing’ in communications capabiliti...
UniComm - Leveraging VAR and SI Talent
For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...
Strategic Path - Unifying your phone systems: the Challenges for Management
Integrating and updating its communications systems for greater mobility provided major benefits for Wellington City Council, but also posed some unexpected challenges when it came to training, management and product lifecycles. What went well and what...
UniComm - Getting started in Unified Communications - Easily and Economically
The four steps to successful UC By Marty Parker, Principal, UniComm Consulting LLC Unified communications is truly gaining traction. The number of positive UC reference cases continues to grow rapidly. These reference cases report specific, high-RO...
Take your voice on the road: Making the most of the wireless LAN by David Braue.
If you’ve ever driven through a mobile network blackspot while talking on your phone, you know how frustrating an inadequate wireless network design can be. Transfer that problem into the halls of your own company, however – where users kno...
SIP Forum - SIP Trunking: A New Way VoIP Can Benefit Your Business
SIP Trunking: A New Way VoIP Can Benefit Your Business SIP trunking – using SIP to set up communications between an enterprise IP-PBX and service provider – offers SMEs an easy, cost-effective opportunity to access converged communicati...
Strategic Path - Closing the collaboration loop
Closing the collaboration loop Quick quiz: Do your employees work better when they’re emailing each other, calling each other, instant messaging each other, or working together in an online document sharing system? If your company is like ...
Strategic Path - IP Telephony for SMEs - Made Easy
IP Telephony for SMEs - Made Easy LG-Nortel’s Chris Karagiannis outlines the key IP issues for SMEs: including the importance of building converged platforms on a properly provisioned LAN, with an easy upgrade path. At what point is the A...
Strategic Path - Cairns City Council: UC in a warm climate
UC in a warm climate When it comes to Unified Communications there are many questions you should be asking: What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you...
Strategic Path - Evans & Peck: Covering the globe with UC
Covering the globe with UC Mike Lorimer, CIO - Evans & Peck Group outlines the professional services company’s UC implementation and how it has reducing international travel, increasing communication and providing staff a sense of being...
Strategic Path - Mallesons Prove Quantifiable ROI and UC success
Quantifiable ROI and UC success The Strategic Path talks with Gerard Neiditsch, Executive Director — Business Integration & Technology, Mallesons Stephen Jaques about the firm’s recent “richer than UC” communications i...
Strategic Path - Mirvac builds on UC for global growth
Mirvac builds on UC for global growth Mirvac’s CIO, Chris Kennett talks with The Strategic Path about the company’s recent UC upgrade that will help its staff collaborate to overcome skills shortages. What is the specific Unified ...
Strategic Path - Optus moves to IP for productivity
Optus moves to IP for productivity The Strategic Path talks with Jon Wilkie, Director, Corporate Services at Optus about the benefits of and challenges in relocating the company’s head office. Can you tell us a little about what has now b...
Strategic Path - Crowne Plaza manages to get a triple play
Crowne Plaza manages to get a triple play Part of the worldwide InterContinental Hotels Group (IHG), the Crowne Plaza Hunter Valley, which opened in October 2006, boasts150 rooms, 72 two-bedroom villas and conference facilities for up to 560 dele...
Strategic Path - Voice Integration on a Money Saving Spiral
Voice Integration on a Money Saving Spiral The integration of voice with enterprise information systems is nearing its tipping point; expected within two years to be a giveaway with most enterprise applications. The challenge for companies won't s...
CIO Institute - CIOs Harnessing the Hype
CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...
Strategic Path - VoIP unifies the modern workflow system
VoIP unifies the modern workflow system According to Gerard Neiditsch, Mallesons' Executive Director Business Integration & Technology, the catalyst for the firm's VoIP deployment was, initially, replacing legacy PABX's in Australia. Buildin...
Forrester Research - Unified Communcations merges with IP Telephony
Unified Communications merges with IP Telephony in 2007 IP communications has evolved from a replacement technology for business telephone systems into unified communication (UC) applications that improve worker productivity and reduce delays in bu...
CISCO - The Network Effect
The Network Effect Cisco's Peter Hughes, ANZ talks to the Strategic Path about Cisco's vision for Unified Communications SP: What is your role and responsibility at Cisco? PH:: I am the ANZ General Manager of Cisco's Unified Communications (...
Strategic Path - CIO Panel on the reality of IP telephony
The Strategic Path CIO Panel on the reality of IP telephony Moderator: Jim Berry, Publisher, Strategic Path to Converging Communications Panelist: Mark Jones, Infrastructure Manager for Corporate Express Panelist: Marcus Moufarrige, Chief Inf...
Strategic Path - Beyond the Dialtone
Beyond the dialtone What leads organisations to adopt VoIP or unified communications, and what business benefits actually accrue as a result? Although vendors are keen to push the functionality of IP telephony and unified communications, potenti...
Telsyte - Who is influencing your telephony budget today?
Who is influencing your telephony budget today? Telephony vendors have spent countless dollars in identifying and building bridges to their prospects’ most influential executives. Some, for instance, have restructured their sales channels i...
Strategic Path - Q&A with Garry Whatley, CIO Corporate Express
Movin’ on up! Q&A with Garry Whatley Chief Information Officer, Corporate Express Australia Motivation for upgrading The keys to successful migration Business benefits of advanced IP telephony Q: You are currently i...
Telsyte - Sam Yip - looks at Fear, uncertainty and doubt
Fear, uncertainty and doubt: The triumvirate that could crack even strong telephony vendors By Sam Yip, Telsyte Senior Industry Analyst Outdated go-to-market strategies Non-telephony market entrants such as Microsoft and Google ...Vendor Insights
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Nortel - The Hyperconnected - here they come! A white paper by IDC
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...
NSC Group - Integration Provides Increased Customer Satisfaction For Flexirent
As a market leader in 'small ticket' (under $20,000) rental finance of IT products for either personal or business use, Australian rental finance company, Flexirent Capital Pty Ltd has a 100 seat contact centre handling more than half a million calls p...
CISCO - Case Study #3: Single System, multiple benefits
Integrating its communications systems onto a single platform has enabled pay TV provider Austar to reduce its call centre costs while also improving service levels to customers. How did it achieve that feat and what lessons have been learned? Over ...
IBM - Let's Get Together
Strategic Path talks UC with IBM’s Craig Campbell SP: the UC pitch has evolved beyond ‘personal productivity’ to ‘integrating UC into the business process’. Can you explain what this actually is, and how it is done, for t...
IBM - Case Study: Streamlined communications and desktop video an easy sell for Westfield
Challenge Westfield’s old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on th...
NSC Group - IP Telephony Network Delivers Financial Benefits for ANU
The Australian National University (ANU) is ranked among the top 50 universities in the world - higher than any other Australian university. To further advance the course of learning and research, the university recognised the need to enrich its commun...
NSC Group - Event Driven Architectures in the Responsive Enterprise
Section 1: Introduction To be competitive in today’s real-time world requires greater business agility than ever before. Organizations and their people are working faster, and have to respond ever more quickly and effectively to real-time busi...
NSC Group - Case Study: iSelect Increases Conversion Rate
- 30% - 50% From Day One With so many health insurance funds currently in operation, the task of choosing a health insurance policy can be extremely confusing. Launched in 2000, iSelect is Australia's number-one health insurance comparison site desi...
IBM - Beyond converged networks: driving user productivity through Unified Communications and Collaboration
Executive summary Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users ...
NSC Group - Case Study: NSW Office of Fair Trading Boosts Customer Service with IP Telephony
NSC Enterprise Solutions successfully completed a $6.8 million contact centre upgrade incorporating Avaya IP telephony for the NSW Office of Fair Trading, an Australian statebased government department. The project consolidated three disparate contact ...
IBM - Samarinda Lodge Improves Resident Care while Increasing Staff Productivity
with IBM Global Technology Services About Samarinda Lodge Samarinda Lodge is a not-forprofit residential aged-care facility in Ashburton, Australia, serving approximately 40 residents. The organisation is staffed by registered nurses as well as p...
NSC Group - Maximizing Unified Communications for Your Business
Guidelines for Success in Deployment and Solution Optimization Section 1: Executive Summary Although Unified Communications (UC) is a term that’s frequently heard these days, finding clear – or even consistent – definitions can...
NEC - Rice County Municipal Govt move to a fully converged network
Rice County, MN Rice County, located in Central Minnesota, 30 miles south of Minneapolis and St. Paul, is the state’s 13th most populous county. Like many others in Minnesota, it has a great deal to offer residents—attractive outdoor rec...
3Com - A Single Voice/Data Network Increases Daniel Silva's Productivity and Profits
A Single Voice/Data Network Increases Daniel Silva’s Productivity and Profits Snapshot Moving its main office was the perfect opportunity for freight forwarders and customs broker Daniel Silva Ltd. to reduce communications costs and increas...
3Com - Case Study on Mairangi School NZ IP Phones
Mairangi Bay School Puts a Phone on Every Teacher’s Desk for Increased Safety and Communications SNAPSHOT Affordable, Easy to Use and Manage 3Com® IP Telephony Solutions Improve Safety and Communications for School Staff, Parents and St...
3Com - Safeguarding the Environment While Advancing Networked Communications
SAFEGUARDING THE ENVIRONMENT WHILE ADVANCING NETWORKED COMMUNICATIONS FASTER AND SMARTER COMMUNICATIONS Reducing energy consumption while increasing network functionality is a significant challenge, but typical of the complex issues that 3Com res...
3Com - Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES
Power over Ethernet: A PRIMER FOR SMALL AND MEDIUM-SIZED BUSINESSES OVERVIEW WHAT IS POWER OVER ETHERNET? Power over Ethernet (PoE) provides the ability to power Ethernetenabled peripheral devices over the Ethernet cable itself, eliminating the n...
Verint - Customer Service Analytics New Strategy for Customer-centric Enterprises
Customer Service Analytics: A New Strategy for Customer-centric Enterprises Preface This paper profiles customer service analytics, an essential part of an enterprise strategy for delivering customer service in today’s volatile global marke...
3Com - 3Com(R) Open Services Networking - Freedom to Innovate
3Com® Open Services Networking - Freedom to Innovate INTRODUCTION Imagine an open and customizable network infrastructure that delivers the freedom to innovate, differentiate services and simplify operations—a network that can reduce co...
NEC - 360-Degree Communications in a 24/7 Business World
Role-based communications – the future of communications technology By Dr Steven Stenton, NEC Australia Business today is faster, more complex and more demanding than ever. Shareholders have increased pressure on the C-suite to drive revenue ...
3Com - Unified Communications for the SMB. Interview with Peter Chai, VP Asia for 3Com
Small, but Perfectly Formed: Strategic Path puts the pertinent questions to 3Com’s Peter Chai SP: With your new offering you are targeting organisations with 30 to 250 phone users. What particular pressures and problems do SMBs face that don&r...
Ericsson - Delivering Mobile Unified Communications
Delivering Mobile Unified Communications Mobile unified communications promises to transform today’s complicated corporate mobile, voice and data systems. It will forge them into a new platform that bridges the gap between people and busine...
Dimension Data - Cairns City Council Case Study 2007
Cairns City Council Builds Unified Communications Infrastructure Dimension Data Deploys Unified Communications Infrastructure to Support Regional City Council’s Strategic Plan Executive Summary Cairns City Council (the ‘Council&r...
Dimension Data - Cairns City Council Builds Unified Communications Infrastructure
CAIRNS CITY COUNCIL BUILDS UNIFIED COMMUNICATIONS INFRASTRUCTURE Dimension Data Deploys Microsoft and Cisco Infrastructure to Support Regional City Council’s Strategic Plan Sydney, Australia, October 18, 2007 – Dimension Data today ...
3D Networks - 3D Networks Pharmaceutical Case Study
A VoIP enrichment of an existing PABX slashes costs. Tasmanian Alkaloids’ traditional telephone network was prohibitively expensive to expand, and maintenance time and costs were an increasing problem. 3D Networks upgraded the existing PABX...
Integ - Crowne Plaza Hunter Valley beds down converged network and IP communications
Crowne Plaza Hunter Valley beds down converged network and IP communications Part of the worldwide InterContinental Hotel Group (IHG), the Crowne Plaza Hunter Valley boasts 150 rooms, 72 two-bedroom villas and conference facilities for up to 560 ...
Gibson Quai - Good advice makes the convergence journey a walk in the park
Good advice makes the convergence journey a walk in the park Gibson Quai-AAS Consulting’s research arm Telsyte has just surveyed more than 900 Australian business decision makers on telecommunications technology adoption. The survey has confi...
NEC - Convergence in Telecoms
Convergence in Telecoms VoIP has finally broken free from its early image as a platform for cheap calls, judging by a growing number of customers – such as the City of Greater Bendigo – crediting it with making a significant difference ...
Prognosis - Multi-vendor IP telephony management: Challenges and Solutions
Multi-vendor IP telephony management: Challenges and Solutions This article from IP telephony management software vendor PROGNOSIS discusses the growing occurrence of multi-vendor IP telephony installations, and the challenges associated with manag...
Internode - Internode Business Solutions: Royal Flying Doctor Service
Internode Business Solutions: Royal Flying Doctor Service “The speed of access now delivered by Internode has really enhanced information flows and overall efficiency.” - Royal Flying Doctor Service IT Administrator Mark Abraham C...
BTAS - On the road to IP
On the road to IP Gavin Jones, CEO of BTAS talks to Strategic Path SP: Why do IP deployments run into trouble? What new stresses does VoIP place on the network? GJ: Firstly, in my opinion an IP deployment should not run into trouble – p...
Eaton - Power quality in the IT infrastructure (Converging Communications)
If you can’t measure it, you can’t manage it – power quality in the IT infrastructure By Ciaran Bolton, Product Manager, Software & Connectivity, Eaton Root causes of power irregularity Guaranteeing computer-grad...
Emerson - Power to the people
Power to the people Why cooling just got hotter Ensuring business-critical continuity Emerson’s developments Emerson Network Power Australia recently appointed David Scott, an Emerson veteran of 30 years, to the positio...
CA - Managing Voice over IP for Successful Convergence
Managing Voice over IP for Successful Convergence Optimizing IT Services to Drive Business Success Susan Andersen, Director Product Marketing January 2006 For the full document with associated graphs, please download the PDF. Executive ...
CA - Developing your strategy for converged network management
Developing your strategy for converged network management By Simon Barnier Why do I need a management strategy? What are the key phases of managing a converged network deployment? Assessing the network Why do I need a manage...
LG-Nortel - Straight to the point
Straight to the point Point to Point Technology case study by LG-Nortel systems How LG Nortel solved PTP’s comms problems Planning the move Coming up with solutions Adding up the ROI The challenge Point to Poi...
NEC - Tech-savvy city goes to the next level with NEC
Tech-savvy city goes to the next level with NEC A case study Challenges of administration in the modern age The benefits of a VoIP solution A success story The customer The City of Burnsville, a suburb of Minneapolis and S...
Excelcom - The Application Revolution
The Application Revolution By Excelcom Commercial and consumer demands The importance of application integration The centralised model of the ERP system It is no longer what’s ‘behind’ the application scen...