Implementation Roadmaps
Independent Insights
Strategic Path - New channels, new risks
When it comes to handling customers, not everybody has the same ideas. Marketing people may want to launch an exciting promotion to bring in new customers, but the likely flood of calls to the company contact centre requires close co-ordination with th...
UniComm - Working smarter, together
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
Springboard - Why working together is working
Interest in collaboration is rising rapidly in Australia. This is abundantly reflected in Australian organisations’ increasing engagement with all kinds of collaboration tools and technologies, and the tools’ growing use in business. Access...
CIO Institute - A Killer app lies in wait
OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...
Strategic Path - Does the future of technology require IT?
Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...
IBRS - You can’t buy collaboration
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...
Strategic Path - Far-reaching communications in the far north
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
Wainhouse Research - A case study on deploying a VNOC
An Example of a Video Managed Services / VNOC Offering This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC). YTC&rs...
Wainhouse - Understanding & deploying a conferencing VNOC
Making the most of video By Ira M. Weinstein, Senior Analyst and Partner at Wainhouse Research Visual communications and videoconferencing are entering the mainstream as companies seek more cost-effective, efficient ways to conduct business. As a...
Ovum - New Knowledge Frontiers
How the internet is pushing out and opening up the frontiers of organisational knowledge Dr Steve Hodgkinson, Public Sector Research Director, Ovum Frontiers are interesting places: historically, the buffer zone between civilisation and wilderne...
UniComm - Leveraging VAR and SI Talent
For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...
Ovum - Branching Out
Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...
AIIA - Engaging ideas in business: Web 2.0 and the new economy by Sheryle Moon CEO of AIIA
Web 2.0 and the New Economy By Sheryle Moon, CEO, Australian Information Industry Association People are the most important part of any business, and whether or not you are an active supporter of the emerging technologies loosely referred to as Web...
Learntel - Counting the costs,and benefits, of social networking by Carol Daunt Skyring, Founder & CEO of Learn Tel
Have you been Nudged Today? Social networking sites like Facebook, Twitter and MySpace are in vogue at the moment. They have become established forums for keeping in contact with old acquaintances and meeting new ones, but do they have a place in th...
Simplifying Visual Collaboration with Les Wark
Les Wark, a leading Sydney-based technology consultant, asks why visual collaboration technologies have become unnecessarily complex, and offers his suggestions on simple solutions for Australian CIOs. Australian companies are facing several critica...
Learntel - Telepresence - What Impact Will It Really Have?
Telepresence - What Impact Will It Really Have? Carol Daunt from LearnTel discusses how recent advances in telepresence technologies are helping companies create a sense of shared presence among distributed teams, and points to likely next steps,...
Strategic Path - VoIP unifies the modern workflow system
VoIP unifies the modern workflow system According to Gerard Neiditsch, Mallesons' Executive Director Business Integration & Technology, the catalyst for the firm's VoIP deployment was, initially, replacing legacy PABX's in Australia. Buildin...
Learntel - eCollaboration: What is it and how can it be used?
eCollaboration: What is it and how can it be used? eCollaboration means many things to many people so let's try and define what it is. Type the term into Google and you'll get 105,000 entries. These range from a site that says 'Learning by Web' to ...
Learntel - Videoconferencing: Is This the Year?"
Videoconferencing: Is This the Year? By Carol Daunt, founder and Managing Director of LearnTel Why teleconferencing has been slow to deliver What makes 2007 different Business demands The future of telepresence Videoc...
CS - The 5 Stages in Collaborative Technology Adoption in the Enterprise
The 5 Stages in Collaborative Technology Adoption in the Enterprise Most organizations today already have some collaboration tools in place. They usually have e-mail throughout the organization, and have groups or departments that are using IM (...
Strategic Path - Say hello to hi-definition video conferencing, coming to a company near you!
Say hello to hi-definition video conferencing, coming to a company near you! By David Friesen, Strategic Path writer Where we are today… Market leaders testify to the benefits Looking to the future of hi-definition video ...
Wainhouse - Unified Communications - Buyers Wanted
Unified Communications – Buyers Wanted E. Brent Kelly, Ph.D. Senior Analyst & Partner, Wainhouse Research Unified communications is an emerging market, fragmented in definition as well as in functionality. For the purposes of this a...Vendor Insights
Cisco - Networkers highlights the Power of Collaboration
Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...
Nortel - Do UC what I see?
Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
Nortel - The Hyperconnected - here they come! A white paper by IDC
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...
ServicePoint - Video-as-a-Service: keeping it simple
Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...
ServicePoint - So what is collaboration?
So what is collaboration? Q&A with Brett Waldock, CEO ServicePoint Strategic Path (SP): In terms of associated security risks, what recent developments in Video Conferencing (VC) are making it a more viable option? Brett Waldock (BW): Th...