Definitions, Benefits & ROI

Strategic Path - New channels, new risks

When it comes to handling customers, not everybody has the same ideas. Marketing people may want to launch an exciting promotion to bring in new customers, but the likely flood of calls to the company contact centre requires close co-ordination with th...

UniComm - Working smarter, together

Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...

Springboard - Why working together is working

Interest in collaboration is rising rapidly in Australia. This is abundantly reflected in Australian organisations’ increasing engagement with all kinds of collaboration tools and technologies, and the tools’ growing use in business. Access...

CIO Institute - A Killer app lies in wait

OK you IT dudes out there – I have a prediction and a challenge for you. The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...

Strategic Path - Does the future of technology require IT?

Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...

IBRS - You can’t buy collaboration

Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...

Strategic Path - Far-reaching communications in the far north

Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...

Ovum - The move by vendors into managed telepresence

Fast forward for videoconferencing Back in March we commented on the move by telcos into managed telepresence and high-definition videoconferencing. Now it is the turn of the vendor to be making noise in this fast-developing market. At this month&rs...

Wainhouse Research - A case study on deploying a VNOC

An Example of a Video Managed Services / VNOC Offering This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC).  YTC&rs...

Wainhouse - Understanding & deploying a conferencing VNOC

Making the most of video By Ira M. Weinstein, Senior Analyst and Partner at Wainhouse Research Visual communications and videoconferencing are entering the mainstream as companies seek more cost-effective, efficient ways to conduct business. As a...

Learntel - It's virtual meeting time!

Telepresence revisited By Carol Daunt Skyring It seems to have become ‘official’ since I wrote the last article on telepresence 10 months ago: telepresence equals videoconferencing! In a recent white paper, Telepresence on a Videoconf...

Ovum - New Knowledge Frontiers

How the internet is pushing out and opening up the frontiers of organisational knowledge Dr Steve Hodgkinson, Public Sector Research Director, Ovum Frontiers are interesting places: historically, the buffer zone between civilisation and wilderne...

UniComm - Leveraging VAR and SI Talent

For unified communications success The best approach for your business By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...

Ovum - Branching Out

Telcos broaden the range for Managed Telepresence By David Molony This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...

Strategic Path - The 2.0 Age Cometh

Assessing the impact of blogs and wikis on a new generation of business users By Beverley Head, National IT Guru From the Bronze Age to the Industrial Era historians have always wanted to label periods of time. Technologists really aren’t tha...

AIIA - Engaging ideas in business: Web 2.0 and the new economy by Sheryle Moon CEO of AIIA

Web 2.0 and the New Economy By Sheryle Moon, CEO, Australian Information Industry Association People are the most important part of any business, and whether or not you are an active supporter of the emerging technologies loosely referred to as Web...

Wainhouse - Our executive Panel on the Maturity of Video Conferencing Services

Strategic Path - Can You See Me? Andrew Davis, Senior Analyst and Managing Partner, Wainhouse Research, put his questions to our panel: Brett Waldock: CEO of ServicePoint Philip Siefert: Tandberg, Country Manager Australia & New Zealand Shaun...

Learntel - Counting the costs,and benefits, of social networking by Carol Daunt Skyring, Founder & CEO of Learn Tel

Have you been Nudged Today? Social networking sites like Facebook, Twitter and MySpace are in vogue at the moment. They have become established forums for keeping in contact with old acquaintances and meeting new ones, but do they have a place in th...

The Environmental Benefits of Broadband by Turlough Guerin, Telstra's Group Manager for the Environment

Why being environmentally conscious could also help grow your business Telstra’s environmental footprint is wide but shallow. By that I mean that our footprint is wide, as our operations extend nationally across all Australian communities, and...

Frost & Sullivan - Asia Pacific Telepresence Market: Controversies Behind the Revival

Asia Pacific Telepresence Market: Controversies Behind the Revival With the surging trend towards business globalisation and intensifying competition, enterprises are looking to technology to help achieve real-time decision making and business go...

Learntel - Telepresence - What Impact Will It Really Have?

Telepresence - What Impact Will It Really Have? Carol Daunt from LearnTel discusses how recent advances in telepresence technologies are helping companies create a sense of shared presence among distributed teams, and points to likely next steps,...

CIO Institute - CIOs Harnessing the Hype

CIOs Harnessing the Hype CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity. Anyone who has encountered IT vendors' more hyped claims – such as, f...

Learntel - eCollaboration: What is it and how can it be used?

eCollaboration: What is it and how can it be used? eCollaboration means many things to many people so let's try and define what it is. Type the term into Google and you'll get 105,000 entries. These range from a site that says 'Learning by Web' to ...

Learntel - Videoconferencing: Is This the Year?"

Videoconferencing: Is This the Year? By Carol Daunt, founder and Managing Director of LearnTel Why teleconferencing has been slow to deliver What makes 2007 different Business demands The future of telepresence Videoc...

CS - The 5 Stages in Collaborative Technology Adoption in the Enterprise

The 5 Stages in Collaborative Technology Adoption in the Enterprise Most organizations today already have some collaboration tools in place. They usually have e-mail throughout the organization, and have groups or departments that are using IM (...

CS - The Third Bubble: How Web-based Collaboration Will Cause the Next Big Economic Expansion

The Third Bubble: How Web-based Collaboration Will Cause the Next Big Economic Expansion Disintermediation is defined by Wikipedia (which disintermediated paper-based encyclopedias) as “The term was originally applied to the banking indust...

Strategic Path - Say hello to hi-definition video conferencing, coming to a company near you!

Say hello to hi-definition video conferencing, coming to a company near you! By David Friesen, Strategic Path writer Where we are today… Market leaders testify to the benefits Looking to the future of hi-definition video ...

Wainhouse - Unified Communications - Buyers Wanted

Unified Communications – Buyers Wanted E. Brent Kelly, Ph.D. Senior Analyst & Partner, Wainhouse Research Unified communications is an emerging market, fragmented in definition as well as in functionality. For the purposes of this a...

Cisco - Networkers highlights the Power of Collaboration

Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...

Nortel - Do UC what I see?

Philip Goldie, Director, Enterprise Product Marketing, Nortel, Asia answers our questions SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...

Nortel - The Hyperconnected - here they come! A white paper by IDC

A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise Romina Aducci Pim Bilderbeek Holly Brown Seana Dowling Nora Freedman John Gantz Abner Germanow Takashi Manabe Alex Manfrediz Shalini Verma...

ServicePoint - Video-as-a-Service: keeping it simple

Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...

IBM - Case Study: Streamlined communications and desktop video an easy sell for Westfield

Challenge Westfield’s old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on th...

Cisco - Making the most of Technology Now! Cisco's Sheila Jordan reveals how Cisco is Embracing Web 2.0

An insider’s view of how Cisco is embracing Web 2.0 for internal productivity gains and a richer employee experience Interview with Sheila Jordan, VP, Communication and Collaboration IT SP: What is the aim behind the Cisco “Communicatio...

ServicePoint - ServicePoint takes a consultative approach

ServicePoint takes a consultative approach Brett Waldock, CEO of ServicePoint, discusses the keys to ensuring a quick ROI on visual communication and collaboration tools. As we understand it, ServicePoint’s philosophy is that a consultati...

ServicePoint - So what is collaboration?

So what is collaboration? Q&A with Brett Waldock, CEO ServicePoint Strategic Path (SP): In terms of associated security risks, what recent developments in Video Conferencing (VC) are making it a more viable option? Brett Waldock (BW): Th...

Broadreach - Unified Communications - A buyer's minefield?

Unified Communications – A buyer's minefield? The unified communications (UC) market is an emergent one and with that comes the gold rush for the high ground from many players in the market. The battle for mindshare and positioning in the...

Polycom - Communicate your way to ultimate productivity

Communicate your way to ultimate productivity Polycom's Michael Chetner, Country Manager, Australia and New Zealand, looks at how enterprises globally are embracing Polycom's products and solutions to harvest competitive advantages and increase pr...

NEC - Looking at collaboration with Mark Tatham-Thompson

One on one executive insight Looking at collaboration with Mark Tatham-Thompson SP: All enterprise desktops today have a phone and a computer. Three to five years from now, which device do you think knowledge workers will reach for when they go...