Telepresence: An exciting new solution raising some very old concerns
By Andrew W. Davis, Wainhouse Research
Defining telepresence
The videoconferencing factor
Measuring the ROI
While telepresence solutions have been around sin...
The Benefits of a Telepresence Platform
Ira M. Weinstein
Wainhouse Research
November 2008
Understanding Telepresence
Wainhouse Research (WR) defines telepresence as follows:
“Telepresence is an experience based on videoconferencing in...
New Approaches to Brainstorming and Group Collaboration for 21st Century Meetings
Alan Greenberg & Andy Nilssen
Wainhouse Research
July 2008
Executive Summary
Whiteboards – as simple as they are – create a powerful, unconstrain...
Springboard market research
Survey results
Amount of uptake
User satisfaction?
Springboard’s continuous tracking of the market in Asia Pacific, based on information obtained from presentations, briefings and interviews...
Getting what you need, right now
By Marty Parker, Principal, UniComm Consulting, LLC
The culture shift in UC
Accessing the providers
Step-by-step guide to making the best decision
Things are changing in communications. Most of ...
Putting the emphasis on ROI
By Sue Bushell
The history of UC funding
Current business demands for evidence
Gaining cost effectiveness
When the NSW Institute of Sport implemented a Mitel IP telephony and presence awareness solut...
Unified communications in a turbulent economy
By Don Van Doren
How UC can help cut costs
Additional productivity benefits
Leveraging UC to grow despite economic downturn
The deteriorating economic climate brings intense pressur...
When it comes to handling customers, not everybody has the same ideas. Marketing people may want to launch an exciting promotion to bring in new customers, but the likely flood of calls to the company contact centre requires close co-ordination with th...
Collaboration – working together with information and ideas to create new knowledge, concepts, products, solutions and other business value – is a powerful, central force in the information age. Collaboration is prominent in enterprise valu...
Interest in collaboration is rising rapidly in Australia. This is abundantly reflected in Australian organisations’ increasing engagement with all kinds of collaboration tools and technologies, and the tools’ growing use in business. Access...
OK you IT dudes out there – I have a prediction and a challenge for you.
The next big thing in IT is… productivity Mark II – connected communities. This revolution will feature executive and professional productivity driven throug...
Convergence is reforming the way we conduct business and transforming our daily lives. The now clichéd “blurring” of traditional roles through modern methods is creating paradigm shifts such as that of content between user and publis...
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, m...
Building a major communications network is always challenging, but it’s doubly difficult when you’re trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technic...
Fast forward for videoconferencing
Back in March we commented on the move by telcos into managed telepresence and high-definition videoconferencing. Now it is the turn of the vendor to be making noise in this fast-developing market. At this month&rs...
An Example of a Video Managed Services / VNOC Offering
This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC). YTC&rs...
Making the most of video
By Ira M. Weinstein, Senior Analyst and Partner at Wainhouse Research
Visual communications and videoconferencing are entering the mainstream as companies seek more cost-effective, efficient ways to conduct business. As a...
Telepresence revisited
By Carol Daunt Skyring
It seems to have become ‘official’ since I wrote the last article on telepresence 10 months ago: telepresence equals videoconferencing! In a recent white paper, Telepresence on a Videoconf...
How the internet is pushing out and opening up the frontiers of organisational knowledge
Dr Steve Hodgkinson,
Public Sector Research Director, Ovum
Frontiers are interesting places: historically, the buffer zone between civilisation and wilderne...
For unified communications success
The best approach for your business
By Marty Parker, Principal, UniComm Consulting, Co-founder UCStrategies.com
Unified communications (UC) is now a proven business tool. Since the Strategic Path articles in ...
Telcos broaden the range for Managed Telepresence
By David Molony
This year is set to be the year of telepresence as a managed service. There’s still argument about whether telepresence is high-end HD videoconferencing, or something quite n...
Assessing the impact of blogs and wikis on a new generation of business users
By Beverley Head, National IT Guru
From the Bronze Age to the Industrial Era historians have always wanted to label periods of time. Technologists really aren’t tha...
Web 2.0 and the New Economy
By Sheryle Moon, CEO, Australian Information Industry Association
People are the most important part of any business, and whether or not you are an active supporter of the emerging technologies loosely referred to as Web...
Strategic Path - Can You See Me?
Andrew Davis, Senior Analyst and Managing Partner, Wainhouse Research, put his questions to our panel:
Brett Waldock: CEO of ServicePoint
Philip Siefert: Tandberg, Country Manager Australia & New Zealand
Shaun...
Have you been Nudged Today?
Social networking sites like Facebook, Twitter and MySpace are in vogue at the moment. They have become established forums for keeping in contact with old acquaintances and meeting new ones, but do they have a place in th...
Why being environmentally conscious could also help grow your business
Telstra’s environmental footprint is wide but shallow. By that I mean that our footprint is wide, as our operations extend nationally across all Australian communities, and...
Asia Pacific Telepresence Market: Controversies Behind the Revival
With the surging trend towards business globalisation and intensifying competition, enterprises are looking to technology to help achieve real-time decision making and business go...
Telepresence - What Impact Will It Really Have?
Carol Daunt from LearnTel discusses how recent advances in telepresence technologies are helping companies create a sense of shared presence among distributed teams, and points to likely next steps,...
CIOs Harnessing the Hype
CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity.
Anyone who has encountered IT vendors' more hyped claims – such as, f...
eCollaboration: What is it and how can it be used?
eCollaboration means many things to many people so let's try and define what it is. Type the term into Google and you'll get 105,000 entries. These range from a site that says 'Learning by Web' to ...
Videoconferencing: Is This the Year?
By Carol Daunt, founder and Managing Director of LearnTel
Why teleconferencing has been slow to deliver
What makes 2007 different
Business demands
The future of telepresence
Videoc...
The 5 Stages in Collaborative Technology Adoption in the Enterprise
Most organizations today already have some collaboration tools in place. They usually have e-mail throughout the organization, and have groups or departments that are using IM (...
The Third Bubble: How Web-based Collaboration Will Cause the Next Big Economic Expansion
Disintermediation is defined by Wikipedia (which disintermediated paper-based encyclopedias) as “The term was originally applied to the banking indust...
Say hello to hi-definition video conferencing, coming to a company near you!
By David Friesen, Strategic Path writer
Where we are today…
Market leaders testify to the benefits
Looking to the future of hi-definition video ...
Unified Communications – Buyers Wanted
E. Brent Kelly, Ph.D.
Senior Analyst & Partner, Wainhouse Research
Unified communications is an emerging market, fragmented in definition as well as in functionality. For the purposes of this a...
Desktop Video Conferencing: Better Than You Think
Ready for Every Desktop Today and In High Definition Tomorrow
Jon Arnold, J Arnold & Associates
Introduction
Video conferencing, in various forms, has been with us for many years, but has ne...
Economic advantages of high definition IP videoconferencing
By Servicepoint
Breaking down the costs of videoconferencing
ISDN versus IP
The justification threshold
Major international industry trends and recent technology advan...
ServicePoint Multipresence™
A Site on Every Screen™
The success of your organisation relies on the quality and timeliness of business decisions. Videoconferencing is a key enabler to delivering Better Decisions FASTER™
The Only...
Business Case Information - MultiPresence™
The Only Substitute to Being There
We are firmly planted in today’s Information Age, the era of the knowledge worker. Yet despite the ever expanding push of data communications into our day t...
The Secrets of Capturing Value from Unified Communications
October 2008
Executive Summary
Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in b...
An interview with Mark Fioretto, Nortel VP Enterprise South Asia
Pinning down the UC bottom line
Getting real ROI
Calculating TCO
SP: We have seen an exponential increase in attention placed on key technology paradigms such as u...
Cisco’s annual Networkers conference in Brisbane let networking and IT experts from around the country learn about the latest technological developments, and how they can be harnessed to deliver collaborative solutions that offer real business be...
Philip Goldie, Director,
Enterprise Product Marketing,
Nortel, Asia answers our questions
SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications a...
A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise
Romina Aducci
Pim Bilderbeek
Holly Brown
Seana Dowling
Nora Freedman
John Gantz
Abner Germanow
Takashi Manabe
Alex Manfrediz
Shalini Verma...
Implementing videoconferencing can be a difficult task for many businesses, but by taking a serviceoriented approach, you can get all of the benefits without the cost and the complexity. ServicePoint’s Video-asa- Service (VaaS) offerings allow yo...
Challenge
Westfield’s old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on th...
An insider’s view of how Cisco is embracing Web 2.0 for internal productivity gains and a richer employee experience
Interview with Sheila Jordan, VP, Communication and Collaboration IT
SP: What is the aim behind the Cisco “Communicatio...
ServicePoint takes a consultative approach
Brett Waldock, CEO of ServicePoint, discusses the keys to ensuring a quick ROI on visual communication and collaboration tools.
As we understand it, ServicePoint’s philosophy is that a consultati...
So what is collaboration?
Q&A with Brett Waldock, CEO ServicePoint
Strategic Path (SP): In terms of associated security risks, what recent developments in Video Conferencing (VC) are making it a more viable option?
Brett Waldock (BW): Th...
Unified Communications – A buyer's minefield?
The unified communications (UC) market is an emergent one and with that comes the gold rush for the high ground from many players in the market.
The battle for mindshare and positioning in the...
Communicate your way to ultimate productivity
Polycom's Michael Chetner, Country Manager, Australia and New Zealand, looks at how enterprises globally are embracing Polycom's products and solutions to harvest competitive advantages and increase pr...
One on one executive insight
Looking at collaboration with Mark Tatham-Thompson
SP: All enterprise desktops today have a phone and a computer. Three to five years from now, which device do you think knowledge workers will reach for when they go...