Definitions, Benefits & ROI

Kinetic IT - ITIL - It’s a matter of Business Survival

ITIL - It’s a matter of Business Survival The IT industry should be applauded for its acceleration and adoption of ITIL concepts and awareness. Many organisations are progressing down the road of continual improvement and are being rewarded wi...

Hydrasight - The rise of ITSM

IT Service Management in Australia and New Zealand Drawing upon a qualified panel of senior IT decision-makers, Hydrasight invited a tracked set of respondents to answer a range of questions related to IT service management (ITSM). Approximately 85%...

itSMF - Out of one silo and into another!

OUT OF ONE SILO AND INTO ANOTHER! I personally could not wait for ITIL version 3 to be published and made available last year to everyone so that they could absorb the changes it brings. I am hoping that version 3 will help organisations address ...

EMA - THE RISE OF Business Service Management

THE RISE OF Business Service Management New research shows that investment in the business service management is poised to surpass service level management spending as enterprises recognise its strategic role in supporting business growth. While Se...

Longhaus - Laying the business foundation for IT: selecting an IT service management partner

Laying the business foundation for IT: selecting an IT service management partner To effectively evaluate potential partners in the IT Service Management environment, CIOs must fi rst map their requirements for service support and delivery, and identi...

Thought Works - The ABC of SOA

The ABC of SOA Service-oriented architecture (SOA) is now being talked about everywhere and for many organisations the question has changed from ‘whether’ to ‘how’ SOA should be adopted. But does SOA actually mean anything ta...

Strategic Path - THE GOSPEL according to change

THE GOSPEL according to change “ In dark ages, people are best guided by religion, as in a pitchblack night a blind man is the best guide; he knows the roads and paths better than a man who can see. When daylight comes, however, it is foolish to...

itSMF - What ITIL Version 3 means to you

What ITIL Version 3 means to you Gregg Holden, one of Australia’s foremost ITIL experts, discusses why a new version of ITIL is now available – and how organisations can benefit from it. In today’s rapidly advancing technological ...

ISACA - Business and IT Strategy

Business and IT Strategy – an essential partnership Over the last 30 years there have been calls for an entity’s IT strategy to be formally aligned with the business strategy. This has often been understood to imply that the business strat...

Forrester Research - Putting Your IT Dollar To Work For The Business

Putting Your IT Dollar To Work For The Business While most organisations have implemented an IT steering committee, their memberships and practices diverge widely. Forrester analyses best practices that ensure these committees make the right decisions...

itSMF - International IT standards

itSMF Australia applauds local recognition of international IT standards Standards Australia announces the publication of AS ISO/IEC 20000.1 2007 as the local best practice standard for IT Service Management certification March 2007, Melbourne, Aus...

ISACA - COBIT Goals and Metrics

Goals and Metrics: Core Concepts of COBIT 4.0 By Wim Van Grembergen and Steven De Haes Information technology (IT) has become pervasive in today’s dynamic and often turbulent business environments. While business executives could delegate, ig...

Forrester Research - Building An IT Governance Structure

BUILDING AN IT GOVERNANCE STRUCTURE By Craig Symons & Tim Sheedy Forrester Research (www.forrester.com) EXECUTIVE SUMMARY IT governance is the act of making IT investment decisions, and while it is dependent upon solid processes, ultimately i...

EMA - SOA Why you shouldn't worry

Why you shouldn't worry about SOA 2006 was the year when Service Oriented Architecture (SOA) became a hot topic in the industry press. The hype of the past year has led many IT professionals to conclude that SOA is a "must have" for every or...

Compuware - Six Sigma for IT Service Management – what you need to know

Six Sigma for IT Service Management – what you need to know An increasing number of government, business and IT management organisations are adopting Six Sigma. This article outlines what Six Sigma is, and how it works to help enterprises improv...