Definitions, Benefits & ROI

Thought Works - The ABC of SOA

The ABC of SOA Service-oriented architecture (SOA) is now being talked about everywhere and for many organisations the question has changed from ‘whether’ to ‘how’ SOA should be adopted. But does SOA actually mean anything ta...

Strategic Path - THE GOSPEL according to change

THE GOSPEL according to change “ In dark ages, people are best guided by religion, as in a pitchblack night a blind man is the best guide; he knows the roads and paths better than a man who can see. When daylight comes, however, it is foolish to...

Compuware - Six Sigma for IT Service Management – what you need to know

Six Sigma for IT Service Management – what you need to know An increasing number of government, business and IT management organisations are adopting Six Sigma. This article outlines what Six Sigma is, and how it works to help enterprises improv...