Definitions, Benefits & ROI
Independent Insights
Ovum - Business Process Optimisation
a noble but woolly concept Getting the most from BPO and BPM By Ian Charlesworth, Principal Analyst, Ovum It seems that everyone is interested in business process management (BPM) at the moment. The notion is compelling, the software generall...Posted: 20 November, 2008
Ark Group - Business Process Management
Insights and Practices for sustained transformation Understanding the key components By Imre Hegedus Ark Group Australia As a term, business process man-agement (BPM) is enjoying unprecedented popularity across the globe. The term ‘proc...Posted: 19 November, 2008
EMA - THE RISE OF Business Service Management
THE RISE OF Business Service Management New research shows that investment in the business service management is poised to surpass service level management spending as enterprises recognise its strategic role in supporting business growth. While Se...Posted: 05 March, 2008
Thought Works - The ABC of SOA
The ABC of SOA Service-oriented architecture (SOA) is now being talked about everywhere and for many organisations the question has changed from ‘whether’ to ‘how’ SOA should be adopted. But does SOA actually mean anything ta...Posted: 05 March, 2008
Strategic Path - THE GOSPEL according to change
THE GOSPEL according to change “ In dark ages, people are best guided by religion, as in a pitchblack night a blind man is the best guide; he knows the roads and paths better than a man who can see. When daylight comes, however, it is foolish to...Posted: 05 March, 2008
Forrester Research - Australia And New Zealand IT Management Strategies
Australia And New Zealand IT Management Strategies by Tim Sheedy EXECUTIVE SUMMARY Australia and New Zealand (ANZ) IT organizations will continue to drive the success of IT through stronger links to the business and better internal processes, such...Posted: 29 April, 2007
EMA - SOA Why you shouldn't worry
Why you shouldn't worry about SOA 2006 was the year when Service Oriented Architecture (SOA) became a hot topic in the industry press. The hype of the past year has led many IT professionals to conclude that SOA is a "must have" for every or...Posted: 29 April, 2007
Vendor Insights
Compuware - Six Sigma for IT Service Management – what you need to know
Six Sigma for IT Service Management – what you need to know An increasing number of government, business and IT management organisations are adopting Six Sigma. This article outlines what Six Sigma is, and how it works to help enterprises improv...Posted: 05 March, 2008
Herald Logic - Case study - IntelliRADAR
IntelliRADAR based sales & distribution, operations planning, monitoring and controlling system PQR Agro is part of the PQR group of industries with interests in chemicals, education, furniture and global distribution. With a turnover of more th...Posted: 29 April, 2007
Value Chain - BPM Bench Marking Report
Media Release 75% of companies believe they are flying their business operations blind and without instruments, says new report MELBOURNE, November 23, 2006 -- Information management specialist, Value Chain (International) Ltd (“Value Chain)...Posted: 12 April, 2007